Software Engineer - Self-Hosted Instrastructure

Software Engineer - Self-Hosted

We're hiring a software engineer to join the team responsible for making our self-hosted product offering as easy as possible for our customers to install and operate. You'll build and improve the product features and tooling that power self-hosted installations, ensuring our customers have a seamless experience whether they run Tines in our cloud or in their own infrastructure.

This role is about more than writing code: you'll have an influential voice in shaping our technical direction, our product, and our culture. We have a hugely supportive and collaborative engineering team that takes great pride in the work we do and the challenges we solve. We're eager to help grow and nurture each other's abilities and also create an environment where we have the ability to do our very best work.

Location:

You can work fully remotely from anywhere in the United States with a preference for being based in the Greater Boston Area. Here, you can make use of our Tines office space in downtown Boston to meet up with other members of the engineering team when you wish.

In this role, you'll:

• Drive impactful changes in our codebase in your first week, and see them live in production minutes after merging them.
• Work closely with colleagues in design and product functions to create and evolve our self-hosted product offering - engineers at Tines play a key role in coming up with solutions to the problems our customers face.
• Build and improve the software that powers how customers install, configure, upgrade, and operate Tines in their own infrastructure, including air-gapped environments.
• Write and review high-quality, well-tested code to ensure that we're creating a stable product for our customers, and a stress-free codebase for ourselves.
• Identify areas for improvement, both in our codebase and in how we work, and share the responsibility of making our team better.
• Take full ownership of the problems you solve and the software you write to solve them - all the way to production and beyond, responding to customer feedback to improve those solutions.

Projects you might work on:

• Improving Helm charts and Kubernetes deployment configurations to make installation and upgrades simpler and more reliable for self-hosted customers.
• Building product features that give self-hosted customers visibility into their environments through observability, logging, and monitoring integrations using tools like OpenTelemetry.
• Collaborating closely with our Product and Design teams to bring new product capabilities to self-hosted customers, like rich tenant health dashboards and APIs to easily configure and manage Tines.
• Building tooling to automate and simplify database migrations in self-hosted environments with minimal downtime.
• Using our own product to automate and improve our Self-Hosted release process or improve the services we maintain to enable Self-Hosted customers.
• Writing a blog post to share something interesting we learned with the community.

Is this role right for you?

• Roughly 3 - 5 years as a professional software engineer with a proven track record of success as a software engineer. This is a role for engineers with some experience who are looking for a supportive environment where they can develop their skills towards becoming a senior software engineer.
• You'll need direct experience of building and delivering software using a high-level programming language. Our interview process includes a Byteboard exercise which involves adding features to a small command-line app, so you should feel very comfortable working at that level of technical complexity. You can use a language you're comfortable with to complete the exercise.
• Experience with containerized applications or self-hosted deployment environments is a plus but not required. You'll have the opportunity to learn about Kubernetes, Helm, and container orchestration with the support of your teammates.
• Your abilities matter, not your education or exactly where you've worked. We just need you to show us that you have accumulated the foundational skills and knowledge needed to succeed. Our main languages are Ruby and TypeScript, but you don't have to be familiar with those - we value curiosity and an eagerness to learn. We'll also cover the cost of education material to bring you up to speed.
• This role is broad, not specialized. You'll work right across our stack, with a focus on our self-hosted product offering. You don't need to have experience in all areas, but you will need to be excited to pitch in anywhere when needed, with the support of your teammates. This allows us to be more effective as a team, and provides a lot of opportunities for you to learn.
• You are customer obsessed and willing to go deep into unfamiliar stacks to find root causes for errors, performance issues, and bugs. You understand that the best solution isn't always the best technical solution, but a compromise that meets customers where they are.
• We're focused on the most important problems, not the most interesting ones. Your time and energy are limited, so in order to succeed you'll need to spend it where it will make a difference. We view technologies as a means to an end, and stick to simple, common tools - Ruby, Rails, React, TypeScript, Postgres, Redis and Docker.
• We work healthily and sustainably. We work reasonable hours, we take our holidays and we plan our workloads realistically. No matter how excited we get by a project, it's more important to not get burnt out from overwork.
• Your contributions will be obvious. On a small team like ours, you don't have to spend a ton of time and energy making sure your work is seen - your impact will be clear to everyone.
• We're building an inclusive, supportive team. We have a wonderfully wide spectrum of colleagues at Tines, and we treat them all with kindness and respect - we expect that you will too. We don't hire people that treat their colleagues badly, no matter how talented they are.