Canada onlyAbout Tidal Commerce Inc.
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.
- Recognized as a Shopify Plus partner.
- Expertise in headless and composable technologies.
- Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
- Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
- Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
Location: Remote/Hybrid (North America)
About the role
Strategic and relationship-driven Account Director will lead one of our largest enterprise clients: a Fortune 200 brand undergoing complex digital transformation. This account includes interconnected workstreams across commerce, customer experience (CX), strategy, design, and agile delivery.
As Account Director, you’ll be both a trusted advisor and delivery orchestrator—responsible for growing the account, scaling our delivery pods, and ensuring value realization across each initiative. You’ll operate at the intersection of client ambition and Tidal’s capability, backed by a cross-functional team from across the Umbrella ecosystem.
Key Responsibilities
Account Growth & Strategy
- Deepen strategic partnerships with VP, SVP, and C-level stakeholders.
- Expand Tidal’s footprint across lines of business and digital domains.
- Drive YoY revenue growth of 30–50% through new initiatives and cross-sell.
Delivery Orchestration
- Oversee 4–6 concurrent digital workstreams (e.g., commerce replatforming, CX design, personalization engine).
- Ensure integrated, high-performance delivery across pods and partner teams.
- Own account-level governance: QBRs, executive reviews, program roadmaps.
Strategic Integration
- Align all delivery efforts to the client’s transformation roadmap.
- Serve as the connective tissue across strategy, design, engineering, and staffing.
- Lead quarterly strategic planning and value realization sessions.
Team Leadership & Talent Stewardship
- Inspire, mentor, and align cross-functional delivery leads within the account.
- Foster a culture of accountability, curiosity, and team pride.
- Collaborate with recruiting and practice leaders to scale teams with top-tier talent.
You Bring
Experience
- 8+ years in client-facing roles with enterprise clients (ideally Fortune 500).
- 5+ years in a digital consultancy, Systems Integrator, or technology-led agency.
- Proven success growing large-scale accounts ($5M–$25M+) through delivery and relationships.
- Domain knowledge in commerce, CX, or digital transformation is essential.
Skills
- Gravitas and EQ to lead C-level relationships and drive stakeholder alignment.
- Strong understanding of agile delivery models, pods/squads, and client governance.
- Financial and commercial acumen: forecasting, pricing models, and revenue growth.
- Able to navigate ambiguity, create structure, and deliver outcomes under pressure.
What It Means to Lead at Tidal (Part of Umbrella)
You’re not just managing an account—you’re advancing a mission. At Tidal, we lead with intention, empathy, and urgency. We believe in building what matters most: trust, clarity, and results.
You’ll be measured not just by revenue—but by how your client feels. Did they gain confidence in their future? Did their teams succeed because of your leadership? Did we deliver something lasting?
Our Values in Action
We hire and lead by these five values, drawn from the Umbrella culture:
Value
How It Shows Up in This Role
Curiosity
You ask great questions and never settle for the surface answer. You bring insights that reshape the client’s thinking.
Agility
You pivot quickly, respond to change with grace, and help teams stay focused when plans evolve.
Reliability
You do what you say, always. Your clients trust you because you show up—on time, prepared, and focused.
Effectiveness
You drive impact. You cut through complexity and prioritize what moves the needle for clients.
Generosity
You build others up. You share wins, recognize effort, and lead with kindness—without compromising standards.
What You’ll Love About Tidal & Umbrella
- A high-trust, high-performance culture that celebrates impact and integrity.
- Opportunity to shape one of the most visible accounts in the firm.
- A challenger environment that moves fast, supports bold thinking, and values heart.
- Fully remote flexibility + local hubs for in-person collaboration.
- Competitive comp, equity opportunity, and generous PTO.
- Belonging to a group of firms (Umbrella) that scale with intention and care.
Ready to Elevate Enterprise?
If you're ready to lead bold, transformational work for some of the world’s most recognizable brands, while growing your career with support and purpose, Tidal wants to meet you.
