United States onlyAbout Us:
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview:
This role is specifically aligned to our financial services customers, including all types of asset managers (alternatives, hedge, wealth, and private equity).
The Project Delivery Lead is primarily responsible for defining, planning, tracking, and managing customer projects. The applicable projects will be a mix of new customer implementations and existing customer work. Serving as the main point of contact for customers for the duration of the project, the Project Delivery lead will need to drive the project to success through clear expectation setting, task management, and status updates. A Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers, Consultants, and Architects using Project Management software, checklists, and reports.
The ideal candidate needs to possess strong project management skills and have experience in managed services, technology solutions, and financial services customers. Exceptional communication and organizational skills are necessary to gain customer confidence and bring projects live quickly. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and financial services personas (COOs, CTOs, Traders, and Portfolio Managers). He/she must be able to manage change and take active leadership in timely decision making. It is expected that individuals in this role are extremely responsive to customers and spend time at the customer’s site.
Day to Day Responsibilities:
Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents
Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings
Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue
Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
Lead meetings, migrations, enrollments, moves, surveys, and cutovers at client sites where appropriate
Quickly respond to client inquiries and needs by being highly available
Minimum Qualifications:
Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
Advanced experience (2+ years) in project management and/or professional services
Advanced experience (2+ years) working with financial services customers in some capacity (technology, software, account management/csm, support)
Experience implementing managed services and information technology solutions
Skilled in managing project plans, writing project artifacts, and documenting customer workflows
Solid understanding of cloud migrations, networking, cyber security, office buildout/moves, and disaster recovery concepts
Solid understanding of trading (OMS/EMS), accounting, and market data systems
Technical understanding of Thrive approved technologies included but not limited to:
Office 365, Intune, and Entra ID
Microsoft Server OS
Private Cloud
Public Cloud (Azure)
Networking (Firewalls, Switching, Access Points)
Disaster Recovery
Backup technology
Cyber Security Tools (Web/Mail Filtering, Endpoint Protection)
It would be great if you also have:
Project management certification (PMP, CAPM, Prince etc.)
Experience using ServiceNow (or other project management software)
Experience in ITIL methodology and change management processes
Willingness to improve team process and contribute to team and company initiatives
