THCustomer Experience Career Pathway Programme
Threecolts provides comprehensive software solutions designed to simplify online selling and reduce costs for e-commerce businesses.
Ready to grow your career in a fast-moving, global tech company? Join our CX Career Pathway Programme at Threecolts — a structured 24-month rotational experience designed to help you build deep skills across multiple customer-facing teams, while giving you clarity on your long-term path.This isn’t just about finding a job — it’s about building a meaningful career.
What the programme looks like:You’ll start in Customer Support, where you’ll build a strong foundation in customer communication, problem-solving, and product knowledge. From there, you’ll rotate every six months through Customer Education, Community Management, and Account Management, gaining real experience across our CX org.After 18 months and successful completion of at least three out of four rotations, you’ll be promoted from Level 1 (focused on execution and following established processes) to Level 2 (taking ownership of projects and driving improvements). This reflects a step up in autonomy, accountability, and impact. You’ll then move into a long-term role aligned with your strengths, interests, and the needs of the business — with continued support to help you grow.
Each team offers a unique opportunity to develop different skill sets. In Customer Support, you’ll handle real-time issues and develop strong problem-solving and communication skills. Customer Education focuses on onboarding, training, and empowering users to get the most out of our products. Community Management is all about engaging with our user base, gathering feedback, and building strong customer relationships at scale. In Account Management, you’ll work more strategically with customers to drive retention, growth, and long-term success.
Who we’re looking for:We’re looking for high-performing individuals with experience in a SaaS or e-commerce environment, ideally in a customer-facing role such as support, customer success, onboarding, or account management.You should already have a solid foundation working with customers, and now be looking for an opportunity to level up, grow quickly, and gain exposure across multiple functions.This programme is not entry-level — it’s designed for people who are hungry to grow, ready to be challenged, and capable of hitting the ground running in a fast-paced, high-expectation environment.
You’ll need to be someone who:Has proven experience supporting customers in a SaaS or e-commerce businessWorks proactively, takes ownership, and thrives in a dynamic, remote-first setupLearns fast and brings energy, curiosity, and focus to everything you doCan manage shifting priorities and keep things moving under pressureIs serious about building a long-term career
Why join this programme?Hands-on experience across four customer-facing teamsStructured mentorship, career coaching, and feedbackClear path to promotion after 18 monthsBe part of a fast-growing company that values internal mobility and talent development
About us:Threecolts is one of the fastest-growing SaaS companies supporting eCommerce sellers worldwide. With over 500 team members in 40+ countries, we’re remote-first, growth-driven, and passionate about building products that make a real difference.If you’re ready to roll up your sleeves, grow fast, and build a long-term career — apply now. We’d love to meet you.
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Job type
Full Time
Experience level
Entry-level
Salary
Salary: 22k-22k USD
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About Threecolts
Learn more about Threecolts and their company culture.
Selling online is expensive. We’re fighting back. Threecolts is leading the way with Seller 365. A suite of tools to run your entire business at a price that doesn’t break the bank. Trusted by everyone from seasoned sellers with years of experience in platforms like Amazon and Walmart to newcomers, Threecolts provides an all-in-one solution for e-commerce businesses.
As a seller, you are getting squeezed from every direction. Rising fees, expensive software, and the need to pay for multiple services. That ends here. Threecolts is committed to give sellers everything they need to succeed at prices that don’t break the bank. Introducing Seller 365, which comprises 10 apps for just $69/month. With features that include sourcing, inventory management, pricing automation, and profit management, our software empowers sellers to operate more efficiently and effectively. We believe when sellers win, everyone wins, making e-commerce a better place for all.
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