ThinkShout is a certified B Corp dedicated to delivering exceptional web development and user experience to the nonprofits and forward-thinking organizations that inspire us. We are a nationally distributed team with deep roots in the Pacific Northwest.

We are looking for a contractor who will be a key leader on project teams, working directly with clients and partnering with designers and engineers to define and execute comprehensive content strategies. This role is responsible for planning and leading discovery, navigation and sitemap restructuring, content modeling, and auditing activities for large-scale CMS and redesign projects, ensuring the creation of well-organized, planned, and sustainable content that meets both audience needs and organizational objectives.

Requirements

How You Show Up:

Communicate effectively with project teams and clients stakeholders
Manage your own work and tasks, ensuring on-time, on-budget, delivery
Collaborate openly, sharing work and incorporating feedback from team members
Keep track of your own time for estimation and invoicing purposes
Easily context switches and works across different projects

Core Skills and Experience

5-10 years of creating UX, IA, and content strategy for complex content systems
User-centered research and facilitation
Using research, audits, and analytics to inform recommendations
Understanding how website content, structure, and performance impacts SEO, AIO, GEO
Partnering with designers and developers to align recommendations with project constraints
Partner closely with designers to ensure content strategy supports strong UX
Using emerging AI tools to analyze content and guide strategic recommendations
Simply explaining complex IA and content decisions to project teams and client stakeholders

Tools and Technical Familiarity

Figma and Figjam
Google Workplace
CMS platforms: WordPress and Drupal
Google Analytics 4
SEO tools (basic keyword research and on-page optimization)
LLM prompting (any popular model)
Usability testing tools (tree testing, card sorting, moderated tests, etc.)

Key Deliverables

Discovery & Research

Stakeholder interview guides and summaries
Client workshop facilitation
Interactive workshop assets in Figjam
Competitive Analysis
User research plans and findings (interviews, surveys, etc.)
Website content, IA, and analytics audits
Strategy Briefs

Content Strategy

Content inventories
Content gap analyses and improvement recommendations
Content migration plans and mapping documents
Content prioritization frameworks (e.g., core vs. supporting content)
Page-level content guidance
Editorial or governance recommendations