eflorist Technician

Company Description

Teleflora, with a nationwide network of florists, has become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.

We are looking for eager and energetic candidates to fill the role of eFlorist Technician. The primary function of this position is to act as the front line contact to provide website assistance and excellent customer service to our member florists. Each interaction with our consumers should be used to reinforce Teleflora's commitment to superior customer care as well as reflecting technical expertise and excellent customer service skills. You'll be working remotely from the Paragould, AR area and work one day per month in the Paragould, AR office. Come join our team!

Job Description

• Troubleshoot and support all customers via phone, email or chat with website questions/issues
• Data entry, setup of web sites and proof site content
• Research and register URL’s, scan, create, and load artwork, logos and custom images from variety of sources
• Assist in communicating changes and updates to the program to Teleflora Staff
• Assist with basic search engine optimization, marketing through social media, online marketing and branding
• Assist with daily departmental operations as required
• Additional duties as assigned

Qualifications

Job Requirements:

Education:

• High school diploma or equivalent, college business course, technical course certification, or an undergraduate degree a positive

Knowledge/Skills:

• Experience working with hospitality industry, travel related work or public relations work
• Previous floral shop or related industry experience preferred
• Experience creating/designing web sites and graphic design skills preferred
• Strong written, verbal, analytical, technical, and interpersonal skills are essential
• Familiarity and experience with the Internet and websites required
• Basic knowledge of MS-Word, Excel and Outlook required, HTML, CSS experience preferred
• Knowledge of Photoshop preferred
• Basic knowledge of search engine optimization, marketing through social media, online marketing and branding
• Experience in small business consulting preferred

Physical and Mental Requirements:

• Ability to grasp technical concepts and to communicate these concepts in a manner that non-technical florists can understand them
• Handle multiple tasks and have a strong attention to detail in a fast paced environment
• Work independently as well as in teams
• Demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
• Maintain a fast and consistent activity pace at all times
• Portray high levels of professionalism, appearance, motivation, and positive attitude

Working Conditions:

• Must be capable of working extended hours to meet company peaks
• Holiday time off will be limited due to increased order volume
• Work is performed in a fast-paced, solutions oriented office environment and some travel may be involved
• Strong time management skill and able to meet stringent deadlines

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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