Director, Charter & Group Sales - Midwest and West Coast

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Director, Charter and Group Sales (Midwest and West Coast), is responsible for leading sales strategy and management of all Charters, Groups & Events for The Ritz-Carlton Yacht Collection. This lady or gentleman is responsible for developing and executing the short- and long-term charter (buyout), meeting and group sales, and execution of sales plans and programs. Working with Group houses, brokers, intermediaries, corporations, and Marriott’s Global Sales Organization, this Director will contract charter and Group group sailings, and work with both shoreside and shipboard staff to deliver a luxury yachting experience to their guests.

Primary Location: (Midwest or West Coast)

Essential Functions

• Serve as a lead sales executive who works to identify Charter and Group Sales opportunities, execute sales presentations, proposals, and contracts to potential clients looking to hold their meetings and Groups at sea.
• Execute annual sales plans for the Charter and Group Sales market, upholding the integrity of the Ritz-Carlton Yacht Collection brand.
• Develop sales pipeline of potential meetings and Groups clients, demographics, and target market analysis, paired with understanding cycles of charter availability to maximize opportunities.
• Develops strategies for forecasting and analyzing sales needs and developing effective responses, delivery systems, and methods of measuring and evaluating results.
• Works in coordination with the department head and Finance/Revenue Management to achieve maximum sales yields.
• Manage a team of Charter and Group Sales and operational personnel, including training and development, and performance management.
• Develop and nurture relationships with Group houses and corporations to develop charter sales prospects, customers, and repeat loyalty.
• Manage day-to-day meetings, corporate and Group clients, presentation development, pricing, contracts, and win/loss ratio.
• Recommends and develops Charter and Group Sales product enhancements to improve competitiveness and maximize profitability; promotes marketing awareness and communicates the marketing objectives to support the achievement of plans and sales goals.
• Develop/direct initiatives to broaden customer base and market penetration.
• Oversee administrative functions including budget, invoicing, reporting, and CRM management.
• Liaise with the charter/group clients, shoreside staff, and shipboard staff to ensure flawless execution and the highest level of guest satisfaction
• Travel as needed to develop new business and attend travel industry tradeshows. Travel planning includes balancing our participation with that of Marriott Global Sales Organization (GSO) sales team members who serve as our extended sales team worldwide to support The Ritz-Carlton Yacht Collection’s global sales efforts to avoid duplication if unnecessary.
• Interact, train, and nurture GSO sales team’s understanding to help drive awareness through Marriott’s worldwide sales team.
• Awareness of cross-selling opportunities with Marriott properties.

Competency

Skills & Experience:

• Minimum of 5 years of management experience in the travel/hospitality industry
• Meetings and Incentives Luxury hotel or cruise sales leadership experience a plus
• Strong sales expertise in presenting a luxury product
• Developing a new/startup operation skillset is a plus
• Strong communication and public speaking skills
• Leadership and people management proficiency
• Developing processes and performance management tools
• Strong organization and time management skills
• Ability to analyze and work with sales data to develop strategies
• Budget management experience
• Ability to work well in a fast-paced team environment
• Ability to identify and overcome sales objections

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.