IT Support Engineer (Remote / Work From Home) — Cape Town

Salary: R30,000 – R50,000 per month (depending on experience)
Experience Required: 3–6 years
Working Hours: UK working hours
Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)
Location: Remote (Cape Town-based)

Role Overview

Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.

Key Responsibilities

Provide remote IT support to clients across a global environment
Resolve day-to-day technical issues and handle escalations when required
Set up and configure IT services and solutions
Monitor network and service performance, ensuring uptime and stability
Manage customer environments using centralised management tools
Support connectivity, telecoms, and WiFi troubleshooting/configuration
Deliver a consistently high level of customer service and engagement
Provide clear updates, technical recommendations, and progress reporting
Maintain accurate ticket notes, time entries, and documentation
Support internal systems and assist with wider technical tasks as needed.

Essential Technical Skills

Strong experience with Windows environments, including:
- Windows 10/11 support
- Active Directory & Group Policy
- Microsoft Teams
Microsoft 365 configuration, administration, and migration experience
Desktop support across Windows and MacOS
Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools
Experience managing centralised anti-malware platforms
Strong networking fundamentals, including wireless networking.

Desirable / Advantageous Skills

Firewall and WAN security exposure
Cloud support exposure (Azure / AWS)
Web security filtering tools
Email security/content filtering tools (e.g., Mimecast)
Experience with RMM tools
Industry certifications such as Microsoft / Cisco CCNA (or similar)

Required Soft Skills & Attributes

Strong troubleshooting and fault-finding ability
Excellent spoken and written English (must be grammatically strong)
Professional customer communication (email + phone)
Ability to explain technical issues to non-technical stakeholders
close attention to detail and pride in work quality
Continuous improvement mindset and willingness to learn
Proactive, can-do approach and strong ownership mentality

IT Support Engineer