Customer Liaison

Position Summary

Pennsylvania, USA (Remote)

Thales is looking for a Customer Liaison is responsible for managing the technical management and optimization of the order-to-invoice (O2I) process, with a focus on supply chain coordination, ERP system management, and process optimization.

This role ensures on-time delivery (OTD) of products and services through leveraging ERP functionalities and minimizing operations operational risks and driving efficiency improvements across the business line.

Regulatory Compliance Requirement

Must be a U.S. Person able to obtain post-hire Moderate Risk Public Trust clearance from the U.S. State Department.

Key Areas of Responsibility

• Act as a primary liaison between Sales, Demand Planning, Project Management, Manufacturing, and Quality teams to coordinate end to end order execution.

• Utilize Oracle ERP for the technical execution of order creation, tracking, and invoicing, ensuring 98%+ on-time fulfillment through system proficiency and data accuracy.

• Collaborate with personalization sites to manage customized order requirements and system integration.

• Align production schedules with customer demand using ERP data and proactively advocate on behalf of the customer to resolve supply chain constraints.

• Oversee intercompany logistics (Interco), ensuring optimized shipping strategies for cost efficiency and on time delivery.

• Engage and participate in Demand Plan cycles, utilizing ERP reporting and analytics to minimize order delays and avoid excess stock situations.

• Ensure ERP system data accuracy, minimizing invoice discrepancies through automated validation processes.

• Support contractual Service Level Agreements (SLAs) by tracking key performance indicators (KPIs) such as Order Accuracy and On-Time Invoicing, leveraging ERP reporting tools.

• Maintain a minimum 94% audit compliance score across all quarterly evaluations, demonstrating adherence to system protocols and data management best practices.

• Report and escalate quality issues to internal teams on behalf of the customer, utilizing the ERP system to ensure prompt corrective action implementation and tracking.

• Utilize Oracle ERP to streamline invoicing, order tracking, and customer communication of order status and related information.

• Recommend technical solutions and system modifications to reduce manual processes and enhance order processing efficiency.

Minimum Qualifications

• Bachelor’s degree in business or related field with 2 years of relative work experience.

• Strong technical background in O2I process automation, order fulfillment workflows, and logistics management systems.

• ERP Systems: Proficiency in Oracle (preferred), SAP, or equivalent order management platforms, including data management.

• Problem-Solving Mindset: Ability to identify process inefficiencies and implement technical solutions proactively.

• Cross-Functional Communication: Experience collaborating across Sales, Logistics, and Quality teams in a global, multicultural environment, utilizing communication tools and ERP collaboration features.

• Organizational Skills: Ability to manage and prioritize tasks within the ERP system while adapting to daily departmental needs.

• Teamwork: Experience working with internal and external customers, utilizing clear professional communication

• Remote Work: Ability to effectively utilize remote communication and ERP access tools while reporting to a remote manager.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Travel: Periodic travel may be required domestically and/or internationally, within the America’s. Face to Face meetings and team building opportunities may also require onsite participation and travel to attend.

Customer Location Based or Site Visits: Selected annual customer visit may be planned as needed and required for the business.

Why Join Us?

Say HI and learn more about working at Thales click here.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program