Senior Bilingual Business Analyst - Practice Lead (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What's In IT For You

• The flexibility to work efficiently in remote work while maintaining a healthy balance between your professional and personal life.

• Modern and complex enterprise systems associated with world-class infrastructure that impact thousands of customers, using cutting-edge technologies and methodologies.

• Lasting partnerships where your analyses and decisions will directly influence solutions that create real value for our clients.

• A hybrid role as mentor and expert with team members that will allow you to establish long-term technical strategy.

• A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on mutual trust and respect.

What You'll Do

• Translate business requirements into detailed specifications and participate in high-level design and estimation processes

• Design software solutions aligned with solution architecture and technical roadmap

• Work closely with the development team to define functional specifications and required system modifications (including non-functional requirements)

• Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution

• Design intuitive solutions that add value for users

• Break down development elements into small, user-beneficial increments

• Collaborate with the software product owner (SPO) and key partners in a matrix structure

• Produce documentation for the user community (release notes, guides)

• Document designs within allocated timeframes

• Work with developers and quality assurance to ensure complete understanding of design and alignment of development initiatives

• Support delivery teams (development and QA) to ensure quality deliverables

• Manage and mentor a team of business analysts, fostering their professional development, engagement, and retention

• Stabilize the team in transition and establish a culture of collaboration and excellence

• Navigate matrix structures and cross-functional partnerships to ensure alignment and collective success

What You Bring

Technical Experience and Skills:

• Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field

• 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)

• 5+ years of experience in team management, facilitation, or mentoring (ideally of analysts or similar roles)

• Experience with CRM solutions, pension/benefits systems, or other complex enterprise systems

• Excellent synthesis ability and great ease in understanding, systematizing, and simplifying technical concepts

• Strong analytical skills

• Ability to understand and use common IT technologies

• Agile mindset and knowledge of Agile/SAFe methodologies

• Fluency in French and English, both spoken and written

Assets:

• Previous experience in a SAFe environment or large-scale Agile methodologies

• Experience with digital transformations or modernization initiatives

• Knowledge of best practices in product or program management

Interpersonal Skills:

• Ability to inspire and motivate a team, creating an environment of trust and collaboration

• Passion for helping others grow, identifying their potential, and advancing their careers

• Ability to stabilize a team in transition, navigate uncertainty with calm, and guide others through change

• Ability to explain complex concepts simply, listen actively, and adapt your message to different audiences

• Ability to see the big picture, align individual efforts with broader organizational objectives

• Ability to persevere in the face of challenges, maintain high standards under pressure, and bounce back from setbacks

• Comfort working in complex structures, influencing without direct authority, and navigating organizational dynamics

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.