IT Digital Program Manager

We are seeking a seasoned IT Digital Program Manager to lead and deliver large, complex digital transformation programs spanning multiple regions. This role will oversee multiple projects and workstreams within an integrated program, ensuring alignment with strategic business goals and delivering measurable outcomes.

Summary:

• Manage end‑to‑end program delivery across diverse digital initiatives, including platform modernization, system integrations, and customer‑facing solutions.
• Coordinate dependencies, risks, and issues across projects to maintain schedule integrity and operational continuity.
• Drive project prioritization and sequencing to optimize resources and maximize business impact.
• Engage and influence senior stakeholders across business, technology, and regional teams.
• Ensure consistent governance, reporting, and transparency across program activities.
• Foster collaboration across global, matrixed teams and vendor ecosystems.

Core Responsibilities

Contact‑to‑Cash Program Leadership

• Oversee digital marketing, lead management, partner onboarding, eCommerce, pricing, quoting, billing, and payments.
• Modernize and integrate CRM, eCommerce, ERP, and billing systems for frictionless experiences.

Customer & Partner Experience Transformation

• Manage distributor websites, customer/partner portals, and marketplaces.
• Implement Customer Data Platforms (CDP) for unified profiles, personalization, and analytics.
• Ensure consistent omnichannel journeys across customers, resellers, VARs, and OEM partners.

eCommerce & Digital Revenue Enablement

• Modernize B2B eCommerce, including catalog, contract pricing, promotions, subscriptions, and bulk ordering.
• Integrate with ERP, pricing engines, logistics, tax, credit, and payment systems.
• Track KPIs such as conversion rates, average order value, and digital adoption.

Partner Integration & Ecosystem Connectivity

• Drive API integrations, data exchanges, and onboarding automation with OEMs and channel partners.
• Ensure secure, scalable, and compliant data sharing.

Governance, Risk & Financial Management

• Establish governance frameworks, manage risks, and oversee budgets.
• Provide executive reporting and ensure benefits realization.

Delivery Models & Ways of Working

• Apply hybrid Agile and enterprise governance models.
• Align with architecture, security, and data standards.
• Continuously improve execution and transparency.

Qualifications

• Required:
  • Bachelor’s degree (Master’s preferred) in IT, Business, Marketing, or related field.
  • 10+ years leading large‑scale digital programs with customer‑facing platforms.
  • Experience in Contact‑to‑Cash initiatives in B2B/distribution and managing large complex programs/projects
  • Certifications: PgMP, PMP, SAFe, or equivalent.
  • Hands‑on expertise in eCommerce, CRM, CDP, marketing automation, ERP, and billing integrations.
• Preferred:
  • IT distribution, supply chain, or high‑volume B2B commerce experience.
  • Digital marketing analytics and personalization expertise.
  • Strong financial management skills.

Core Competencies

• Entrepreneurial mindset and approach to program leadership
• Customer‑centric leadership with strong executive presence
• Executive communication & stakeholder management
• Deep C2C process knowledge
• eCommerce & digital marketing fluency
• Vendor & partner ecosystem leadership
• Ability to operate across global, matrixed teams/time zones

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company