United States onlyOur mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!
We are looking for a seasoned Head of Product with a strong background in Product-Led Growth (PLG) to make mental healthcare more accessible and effective in America. This critical role will be pivotal in driving our insurance-driven Membership business (Direct-to-Consumer) and our prominent Enterprise business (Direct-to-Enterprise).
About This Role
- Leadership
- Uphold the voice of the consumer on the executive team.
- Own the product vision and roadmap, and communicate with C-level staff, board members and other stakeholders.
- Create alignment throughout the company - focusing all efforts on the initiatives that are most impactful, communicating reasoning and urgency.
- Provide transformational leadership to a team of product managers, with a focus on developing agile and strategic executors.
- Implement prioritization processes based on business ROI analysis, collaboration with business stakeholders on company targets by delivering product solutions.
- Lead technical inbound collaboration with the engineering department.
- Manage the Product and Design teams to deliver on company OKRs of net revenue and customer satisfaction.
- Product Vision and Strategy:
- Drive a product vision that aligns with user needs and business goals, leveraging a data-driven approach to enhance user engagement and onboarding.
- Implement and manage self-serve and freemium models to attract and retain users, strategically steering users towards premium features.
- Develop a strong feedback loop, incorporating user insights into product enhancements to meet and exceed customer expectations.
- User Journey and Experimentation:
- Design and optimize a frictionless user journey from sign-up to product adoption, increasing user engagement and retention.
- Develop and leverage viral loops and advocacy programs, utilizing product interactions to organically expand user base.
- Create personalized, self-serve onboarding processes using interactive guides and tools, tailored to user preferences for a seamless product experience.
- Operational Performance:
- Cultivate a customer-centric culture, prioritizing user satisfaction in every aspect of the product and support experience.
- Utilize data-driven insights for continual product improvement and innovation, staying ahead of market trends and user expectations.
- Drive community engagement and social commerce efforts, building a robust and loyal user community.
- Engagement and Retention:
- Develop strategies to increase user engagement and retention, employing techniques such as gamification, personalized recommendations, and responsive feedback systems.
- Analyze user behavior and engagement data to identify trends and areas for improvement, implementing targeted strategies for user re-engagement and long-term retention.
- Success Metrics and OKRs:
- Define and implement clear success metrics and Objectives and Key Results (OKRs) to measure product performance and team efficiency.
- Establish benchmarks for 'good enough' and set clear expectations for product success, ensuring alignment with overall business goals.
- Regularly review and adjust OKRs in response to product performance data and market feedback, maintaining a focus on continuous improvement and growth.
- Back Office Operations
- Make sure that the technical tools used in the organization are vetted for privacy, legal, ease of use and are complementary with other existing tools.
- Additional duties as assigned
About You
- BA/BS in Computer Science, Engineering or a related technical field.
- 5+ years managing Product Managers and Designers
- 10-15+ years of experience in the discipline of Product Management
- A variety of experiences utilizing user research and design thinking methodologies
- MBA preferred.
- 5+ years of experience at a digital health company preferred
Why Talkspace?
Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.
Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!
