HimalayasHimalayas logo
Tali AITA

Bilingual Customer Support Specialist

Tali AI is a healthcare technology company, offering AI-driven tools to enhance clinical workflows and reduce physician burnout.

Tali AI

Employee count: 51-200

Salary: 55k-75k USD

Canada only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Tali AI is seeking a Bilingual Customer Support Specialist to join their team. As a key member of the customer success team, you will be responsible for onboarding new users, analyzing customer journeys, and providing world-class support to customers.

Requirements

  • Bilingual in English and French
  • Deep experience in customer workflows, user onboarding, knowledge base development, and owning the resolution of customer needs.
  • Previous experience in customer support, including Tier II support, and experience in a high-growth start-to-scale environment.
  • Excellent verbal and written communication skills in English and French.
  • Self-organizing, self-driving, and reliable.
  • Bonus points for experience with data and analytics, adaptability to rapid growth and change, and knowledge of the healthcare industry, EHR/EMRs, and AI assistants.

Benefits

  • Comprehensive health and wellness coverage
  • Competitive PTO
  • Remote and hybrid work options
  • Flexible work hours
  • $2000 annually in 'Knowledge Dollars'
  • Quarterly socials and company outings
  • Bonus: Generous Paid Time Off

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 55k-75k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Tali AI

Learn more about Tali AI and their company culture.

View company profile

Tali AI is a dynamic and innovative company that harnesses the capabilities of artificial intelligence to help healthcare professionals streamline their documentation processes. At its core, Tali aims to reduce physician burnout by providing tools that free up time otherwise spent on documentation and administrative duties. By integrating seamlessly with major Electronic Health Records (EHR) systems, Tali's advanced AI Medical Dictation and Ambient Scribe technology allows for an impressive saving of over 15 hours per week, as reported by many physicians who have adopted the software into their daily routines. This significant time-saving potential enables clinicians to focus more on patient care rather than paperwork.

The company is based in Toronto, Canada, and is committed to enhancing clinical workflows through intelligent automation. Tali AI features a voice-enabled virtual assistant that not only assists in generating clinical notes but also provides medical search functionalities. This functionality empowers healthcare providers to access real-time, evidence-based answers, ensuring that they are always informed and equipped to make the best decisions for their patients. Tali's commitment to user-friendly interfaces and robust support options further reinforces its reputation as a leading solution in the healthcare technology space.

Claim this profileTali AI logoTA

Tali AI

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

3 remote jobs at Tali AI

Explore the variety of open remote roles at Tali AI, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Tali AI

Remote companies like Tali AI

Find your next opportunity by exploring profiles of companies that are similar to Tali AI. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan