Senior Implementation Consultant – Higher Education (SIS/LMS/CRM) – LATAM based

• Open to Latin America Only*

Position Summary:

Key Responsibilities:

• Participate and lead Pre-Sales presentations and calls.
• Lead SIS, LMS, and CRM implementations for colleges and universities, ensuring seamless onboarding and configuration.
• Conduct virtual workshops to gather institutional requirements and define business processes.
• Collaborate with technical teams on integrations, data migration, and customizations.
• Configure applications based on documented needs and best practices.
• Train administrative and academic users (registrars, faculty, admissions, etc.) on platform functionality.
• Develop implementation artifacts such as project plans, process maps, configuration guides, and training materials.
• Support testing, troubleshooting, and go-live readiness.
• Ensure excellent customer satisfaction, acting as a trusted advisor throughout the engagement.
• Communicate proactively with LATAM-based teams and clients, managing time zone differences and cultural nuances effectively.

Required Qualifications:

• Based in Latin America and fluent in English (C1 or better) – strong verbal and written communication skills required.
• 5+ years of experience implementing or supporting systems in Higher Education, specifically:
• SIS (Banner, Anthology, Workday Student, Jenzabar, Thesis, Power Campus)
• LMS (D2L, Canvas, Blackboard, Moodle)
• CRM (Salesforce, Slate, Dynamics 365, Element451)
• Strong understanding of academic and administrative processes (enrollment, grading, admissions, financial aid, student success).
• Proven ability to manage multiple implementation projects in parallel.
• Comfortable working in remote and multicultural teams.
• Experience using project collaboration tools (e.g., Jira, Confluence, Asana, Teams).
• Spanish fluency is required for effective communication with LATAM clients and prospects.

Preferred Qualifications:

• Experience with cloud platforms (Azure, AWS), APIs, and data integrations.
• Experience in U.S. higher education environment or with U.S.-based EdTech clients.
• PMP, Scrum, or other project management certifications are required.
• Portuguese fluency is ideal but not required

Benefits Perks:

• Competitive contractor model
• 100% fully remote work model
• Salary in $USD
• Exposure to global EdTech projects
• Growth opportunities in a dynamic and expanding team
• Cross-cultural work experience with U.S. institutions and teams
• Bonuses based on performance and success criteria
• Paid vacations
• Day off for birthday
• Benefit courses and/or certifications
• Professional development and career advancement opportunities
• Entrepreneurial and team-oriented culture