SysintegraSY

ServiceNow Business Solution Consultant/ Business Analyst- NZ/AUS

Sysintegra is a leading ServiceNow Elite Partner in Australia, offering expert consulting services in service management and cloud security.

Sysintegra
India only
Your New CompanyWe’re redefining ServiceNow consulting—fusing elite expertise with startup agility to deliver transformative solutions that outsmart traditional Big-4 firms. We are one of the largest and fastest growing software consulting firms in our segment across Australia and New Zealand.Our growth has been fuelled by a relentless focus on innovation, our own product development, and an outstanding customer-first culture – reflected in our customer satisfaction ratings consistently above 4.9/5. We are also on the radar of major industry analysts and global enterprise customers alike.At our core, we believe in empowering people to thrive and grow, whether that’s our clients or our team.Your Key Responsibilities Will IncludeEngage with business users and uncover automation and process improvement opportunitiesWorkshop, analyse and document business requirements related to ITSM processes, CMDB and configuration management.Thorough understanding of ITIL processes across Incident, Problem, Change, Asset Management and Event ManagementServiceNow workflow automation experience and solid technical understanding of the platform's automation capabilities and new product featuresEnsuring CMDB data integrity, governance, and compliance in alignment with CSDM (Common Service Data Model).Supporting integration of Config Management with core ITSM processes, including Incident, Change, and Asset Management.Designing and maintaining dashboards and KPIs to monitor the health of the CMDB and other service metrics.Required Skills and ExperienceMinimum of 5 years' experience as a ServiceNow Solution Consultant / Functional / Technical Business Analyst.At least one prior role that involves extensive Configuration Management using ServiceNow CMDB.Certification in ServiceNow CSA or ITIL v4 (highly regarded).In-depth understanding of CMDB principles, IT infrastructure, and ITSM/ITOM processes.Strong skills in data analysis, reporting, and ServiceNow platform configuration.Excellent communication and stakeholder engagement capabilities.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

ServiceNow Associate ConsultantServiceNow Functional ConsultantBusiness Analyst

Skills

ServiceNowBusiness AnalysisITSMITILWorkflow AutomationData AnalysisReportingServiceNow ConfigurationStakeholder EngagementConfiguration Management

About Sysintegra

Learn more about Sysintegra and their company culture.

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Trusted ServiceNow Elite Partner in Australia - Sysintegra. Sysintegra is a leader in Service Management, Cloud Security & Service Automation consulting services based Elite Partner out of Melbourne, Sydney, Canberra, Brisbane, Perth, Tasmania, Hobart, Adelaide & Darwin. Our commitment to delivering high-quality service solutions has earned us a reputation as one of the top providers in the industry.

We specialize in various services including ServiceNow consulting, implementations, and ongoing support. Our team of experts is well-versed in the latest technologies and practices, ensuring that our clients receive innovative and effective solutions tailored to their specific needs. By partnering with Sysintegra, organizations can leverage the full potential of ServiceNow to enhance their service delivery, streamline operations, and improve overall efficiency.

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Sysintegra

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Australia
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Sysintegra hiring ServiceNow Business Solution Consultant/ Business Analyst- NZ/AUS • Remote (Work from Home) | Himalayas