Enterprise Account Manager

About the Role

Key Responsibilities

Enterprise Account Management

• Manage assigned enterprise accounts based in North America region
• Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
• Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
• Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
• Host and support launch activities and renewal events for key enterprise tenants
• Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
• Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.

Landlords & Base Building Systems

• Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
• Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
• Transition landlords to CRE Portfolio Managers after agreement execution

Strategic Relationships & Ecosystem Engagement

• Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
• Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
• Represent SwiftConnect at customer-facing events and industry engagements
• Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.

Customer Interaction & Events

• Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
• Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
• Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.

Pipeline Management & Internal Coordination

• Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
• Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
• Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
• Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
• Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

Qualifications

• 5+ years of experience in enterprise account management, customer success, or partnerships
• Excellent communication and relationship-building skills.
• Ability to manage multiple stakeholders and prioritize competing demands.
• Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
• Comfortable hosting events and client-facing engagements.
• Highly organized, strategic thinker with a proactive mindset.