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SutherlandSU

Sr AEM Developer

Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.

Sutherland

Employee count: 5000+

India only

Job Summary:

We are seeking an experienced Senior AEM Developer to join our dynamic development team in the Telecom industry. In this role, you will leverage Adobe Experience Manager (AEM) to build scalable and high-performance digital solutions for customer-facing platforms and services. You will work closely with business stakeholders, designers, and other developers to implement AEM solutions that enhance our digital presence, improve user experience, and support our telecom offerings. The ideal candidate will have extensive experience in AEM development, integrations with telecom systems, and a strong understanding of digital content management and personalization.

Responsibilities:

• Design, develop, and implement end-to-end AEM solutions tailored to the needs of the Telecom business, including customer portals, self-service applications, and billing systems.
• Lead the development of custom AEM components, templates, workflows, and integrations with third-party Telecom systems (CRM, billing, service management, etc.).
• Collaborate with UX/UI designers and product managers to deliver responsive and highly engaging digital experiences.
• Architect and maintain AEM features for multi-site management, personalized customer journeys, and multi-language support.
• Work on AEM integrations with telecom-specific systems like OSS/BSS, billing platforms, and customer support tools.
• Optimize the performance, scalability, and security of AEM instances, ensuring fast and reliable access for high-volume customer traffic.
• Drive the implementation of best practices for AEM development, including code quality, version control, and continuous integration.
• Mentor and guide junior AEM developers, providing leadership on technical challenges and helping them grow their skills.
• Lead the troubleshooting and resolution of AEM-related issues, ensuring smooth deployment of content, features, and updates.
• Stay updated with the latest AEM features, as well as trends in the telecom industry, to drive continuous improvement in the digital experience.
• Participate in Agile development sprints, collaborating with cross-functional teams to deliver high-quality AEM solutions on time.
• Manage the upgrade and migration of AEM versions and components, ensuring a seamless transition with minimal downtime.

Required Skills:

• 5+ years of hands-on experience with Adobe Experience Manager (AEM), with a focus on large-scale deployments and enterprise-level projects.
• Strong proficiency in Java, JCR (Java Content Repository), Sling, OSGi, and other AEM technologies.
• Deep experience with AEM components, templates, workflows, and digital asset management (DAM).
• Expertise in integrating AEM with Telecom systems like CRM, billing, service management platforms (OSS/BSS), and other backend services.
• Strong front-end skills with proficiency in HTML5, CSS3, JavaScript, and experience with modern front-end frameworks (e.g., React, Angular, Vue.js).
• Experience with AEM deployment, configuration, and performance optimization for high-traffic, high-availability environments.
• Familiarity with integrating AEM with third-party APIs and services, including RESTful APIs and SOAP web services.
• Experience with version control systems (e.g., Git) and CI/CD practices using Jenkins, GitLab CI, or similar tools.
• Solid understanding of web performance optimization, SEO, and security best practices in the context of AEM.
• Experience in Agile methodologies (Scrum, Kanban) and working with cross-functional teams.
• Strong troubleshooting and debugging skills with a focus on scalability and security.
• Experience in handling complex AEM migrations, upgrades, and multi-site management configurations.

Preferred Skills:

• Adobe Certified Expert – AEM Developer or other AEM-related certifications.
• Experience working in the Telecom industry with a strong understanding of Telecom-specific applications, platforms, and services (OSS/BSS).
• Experience with AEM as a Cloud Service and implementing headless AEM solutions.
• Knowledge of containerization (Docker, Kubernetes) and cloud technologies (AWS, Azure) for AEM deployments.
• Familiarity with AEM integrations with telecom tools such as analytics platforms, marketing automation, and customer engagement solutions.
• Experience with cloud-native solutions and microservices architecture, particularly in a telecom environment.
• Familiarity with AEM's support for mobile solutions, including AEM Mobile and responsive design.

Key Skills:

  • Excellent communication and interpersonal skills to manage senior-level clients.
  • Strong leadership skills with a track record of leading cross-functional teams.
  • Proficiency in project management methodologies and ability to analyze client needs and create actionable strategies.
  • Problem-solving and decision-making abilities in high-pressure situations.

Sutherland Global is looking for a Senior PL/SQL Developer who will help build and maintain the database technologies that enable millions of Americans to connect and converse with information and one another. You will work in a complex, fast-paced, and highly elastic environment that provides opportunities to navigate different teams and projects.

Key Responsibilities:

• Collaborate with cross-departmental enterprise stakeholders to design and develop database solutions.
• Develop and optimize PL/SQL code for various applications.
• Work closely with development teams to peer review code and deploy it using Gitlab, Bitbucket, and Jenkins CI/CD pipelines.
• Design database systems to meet complex business needs and create appropriate technical documentation to support project delivery and support plans.
• Develop and maintain stored procedures, functions, triggers, and other advanced PL/SQL concepts like records and collections.
• Ensure code and design quality with appropriate logging, monitoring, tracing, and security standards in place.
• Help troubleshoot and resolve issues related to database performance and integrity.
• Perform root cause analysis for production issues and come up with solutions that will prevent them from happening in the future.
• Participate and contribute to grooming technical user stories.
• Mentor and coach junior members of the team on database development best practices.
Skills, Experience, and Requirements
Education and Experience:
• Bachelor’s degree in computer science or related field.
• At least 8+ years of experience with Oracle SQL and PL/SQL Development.
• At least 8 years’ experience in advanced PL/SQL concepts like records and collections.
• Database performance tuning skills.
• Experience and knowledge of Linux Shell scripting.
• Experience with Java or Oracle BRM is a plus.
• At least 3 years of experience in the software development life cycle.
• Ability to work in a team in a diverse/multiple stakeholder environment.
• Experience in the Telecom domain is required.
• Excellent Analytical and communication skills are a big plus.
• Experience and desire to work in a global delivery environment.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Sutherland

Learn more about Sutherland and their company culture.

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At Sutherland, the journey began in 1986 with a singular vision: to be an indispensable partner in our clients' pursuit of excellence. This ethos continues to be the bedrock of our operations. We are an experience-led digital transformation company, dedicated to engineering exceptionally crafted experiences for both customers and employees – experiences that not only meet today's demands but continue to delight tomorrow. Our culture is deeply rooted in a commitment to our clients and to one another, a concept we affectionately call 'One Sutherland.' This signifies a globally unified team, operationally effective and culturally meshed, all driving towards common goals. The core values that steer our every endeavor are agility, innovative 'outside-the-box' thinking, unwavering integrity, and the flawless execution of strategies. These aren't just words on a page; they are the pillars upon which we've built a company that consistently delivers measurable outcomes and accelerates growth for the iconic brands we serve worldwide.

For over three decades, Sutherland has been at the forefront of process transformation, helping businesses rethink and rebuild their operations for the digital age. We achieve this by masterfully blending the speed and insight of human-centered design thinking with the scale and precision of real-time analytics, artificial intelligence, cognitive technology, and automation. Our mission extends beyond mere cost reduction; it's about holistically enhancing business performance across various critical processes, including revenue generation, cash flow optimization, and capital utilization. Maximizing customer satisfaction and bolstering our clients' overall competitive edge are paramount. We pride ourselves on a global footprint, with a presence in numerous delivery centers, serving customers across many countries. This global reach, combined with our deep domain expertise and cutting-edge technology, allows us to tailor proven, rapid solutions to fit the unique DNA of each client. Our corporate social responsibility strategy is also integral to our identity, focusing on community upliftment through education and technology, fostering an inclusive and ethical workplace, and promoting environmental sustainability. It's about unlocking new possibilities, forging transformative outcomes, and building enduring relationships.

Employee benefits

Learn about the employee benefits and perks provided at Sutherland.

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Paid Sick Leave

Paid leave for sickness.

401(k) Plan

Retirement savings plan.

Paid time off

Employees receive paid time off.

Paid Holidays / Vacation

Paid holidays and vacation time.

View Sutherland's employee benefits
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Sutherland

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Sutherland hiring Sr AEM Developer • Remote (Work from Home) | Himalayas