Manager- Platform Automation

The primary purpose of this position is to design, implement and support automation routines used to manage the Sutherland Connect platform and its supporting network. Sutherland Connect is a collection applications and microservices providing real-time omnichannel communication, recording, CRM, secure payment and other services for contact center clients. Candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.

Responsibilities:

• Design, develop, test and document secure automation scripts for the purpose of managing various software applications in the Sutherland Network.
• Partner with application developers to optimize deployment strategies and systems design based on CI/CD standards
• Research new technology and ensure Sutherland remains current with best practices and security guidelines
• Mentor and train team members on the adoption of automation as a standard delivery method. Help develop skillsets across other SMEs to broaden team capabilities and ensure we achieve the goal of full automation.
• Develop a working knowledge of Sutherland applications to assist with troubleshooting and systems optimization, with feedback loops to other developers.

• BS in Computer Science, Engineering or related field or 4 - 6 years progressive relevant experience required.
• Demonstrated experience with automation scripting and design
• Demonstrated Proficiency with Genesys Engage or Cisco UCCE platform architecture and Application coding.
• Foundational understanding of end-to-end architectures with modern micro-service based architectures.
• Experience with the design, build, and instrumentation of highly-scalable and resilient Linux/Windows based applications.
• Experience designing, implementing and managing complex GCP or Azure solutions.
• Experience with Infrastructure as code concepts and tooling including Terraform or Cloudformation
• Knowledgeable about secure architecture, engineering and design principles
• Desire to be hands-on with scripting languages such as Python, shell, Powershell, and Bash. As well as configuration management tools like Salt, Ansible or Chef.
• Experience with Design, deployment and monitoring of containerization technologies like Docker and container orchestration tools such as Kubernetes.
• Expertise with CI/CD pipelines like Azure DevOps and Jenkins

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• World-class on-the-job training
• Work from Home, but you have to be located in Bulgaria

All your information will be kept confidential according to EEO guidelines.

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking for an Infrastructure Automation specialist who will lead, develop and streamline our automation proctices. If you believe you have what it takes and you are ready to take the next step in your career, come work with us!