L1 / L2 Technical Support Consultant (Cluj-Napoca)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user experiences while focusing on growth and innovation. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Always be up-to-date with the cutting-edge technology
• Debug customer’s complex integrations and suggest solutions accordingly
• Work with different frontend and backend frameworks
• Analyze logs and narrow down issues
• Promote technical education among customers
• Be a go-to person on product's technical aspects
• Be the voice of the customer on every technical aspect

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Previous experience in customer or technical support
• Proficiency with SDKs
• Familiarity with JavaScript frameworks
• Some understanding of backend frameworks
• Basic proficiency in SQL (knowledge of SQL is advantageous)
• Basic knowledge of HTML
• Experience with Postman Agent, including an understanding of the "Request & Response" cycle and response status codes
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Familiarity with Yarn and npm
• Experience with Git and GitHub
• Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
• Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.