United States onlyWho we are:
A diverse and committed team who value teamwork and creativity in a fast paced environment. We are connected through the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis. We partner with schools, day care centers, community organizations, and parks to provide industry-leading education and youth development to Chicago-area kids through our age-specific youth soccer programs.
Who you are:
You are a smart, devoted problem solver who enjoys working with people. You enjoy working with school Directors and Youth Program Directors within our school partners and park/daycare/community settings. Customer Service is an area you excel and enjoy building relationships with families and partners. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus!
POSITION DESCRIPTION SUMMARY:
The Chicago Program Coordinator oversees class set-up, customer management, partnership retention and supports partnership growth within the region. You will communicate with partners to clarify and update coach requirements and class programming specifics (times/dates/age groupings, etc) You will work behind the scenes using data to ensure classes are set up in our system, you will use proactive planning and clear communication to Soccer Stars management and Partner Directors to ensure a positive class experience for our partners.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Class Management
- Seasonal schedule confirmation with each partner for after-school or enrichment programs
- Manage all class logistics (equipment drop offs, weather-related changes, and updates with after-school or enrichment programs and maintain accuracy within our registration system)
- Communicate changes to management and coaches to ensure program success
- Managing location specifics for coach requirements, equipment needs, schedule changes, weather issues and more
Partner/Customer Management
- Check in with Partners proactively to ensure Soccer Stars of Chicago standards are met or exceeded; gather feedback and information on upcoming programs/seasons
- Communicate program detail reminders to customers - no classes, new season, coach changes and more through email and/or phone contact
- Help to facilitate the resolution process for all escalated customer service issues
- Meet with existing partners periodically to solidify relationships, gather feedback, plan upcoming seasons and events, explore growth opportunities
Program Growth
- Contribute to and support seasonal schedule strategy for after-school or enrichment programs
- Support grassroots marketing campaigns to promote partner programming
- Assist with implementing strategies to increase enrollment and attendance
Minimum Qualifications
- Undergraduate degree preferred
- Exceptional customer service and interpersonal skills
- Exceptional verbal and written communication skills
- Ability to cultivate relationships and build rapport
- Comfort and experience communicating via phone and email
- Self-starter; growth and results-oriented
- MS Office proficiency (Word, Excel, PPT, etc.)
Preferred Qualifications
- Passion for sports and children
- Customer service experience
- Early childhood education experience, a plus
- Able to serve as backup assistant coach on as-needed basis, a plus
*Additional responsibilities as required*
Passion for sports and children
Customer Service experience
Early childhood education experience a plus
Able to serve as backup assistant coach on as-needed basis a plus
Exceptional verbal and written communication skills
