Storage Rentals of AmericaSA

Call Center Agent - Remote

Storage Rentals of America provides secure and affordable self-storage solutions across the U.S., with a focus on customer satisfaction and convenience.

Storage Rentals of America

Employee count: 501-1000

United States only

Duties and Responsibilities

  • Manage inbound calls in a timely manner, collecting information and entering it into the system.
    · Ensure a smooth rental/reservation process for potential customers.
    · Knowledge of processes and policies to create a successful interaction with current or future customers.
    · Full understanding of the billing process and be able to process payments.
    · Ability to provide excellent customer service.

Qualifications

· High School Diploma or GED.

  • 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
    · Internet service that meets system needs and a separate workplace.

· Type 30 WPM or more

  • Have a professional phone manner & ability to work independently.
    · Maintain customer satisfaction.
    · Demonstrate patience and professionalism.
    · Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
    · Excellent verbal and written communication skills.
    · The job requires a person to work weekends and holidays as needed.

. Bilingual is a plus

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Storage Rentals of America

Learn more about Storage Rentals of America and their company culture.

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Storage Rentals of America (SROA) is a leading provider of self-storage solutions across the United States. Founded in 2013, our mission is to provide clean, secure, well-lit, and affordable storage units tailored to meet the diverse needs of residents and businesses alike. With over 650 locations and more than 29 million rentable square feet of self-storage properties, SROA has established a significant footprint in the industry. Our commitment to customer service is paramount; we strive to offer an exceptional experience through knowledgeable staff, easy online rentals, and friendly support.

As a trusted partner in storage, we understand the importance of flexibility and accessibility. Our facilities offer a range of unit sizes, from small lockers to large spaces suitable for vehicles and business inventory, ensuring that every customer finds the perfect solution. Additionally, SROA offers climate-controlled units to safeguard sensitive items against temperature fluctuations. With a focus on security, all our facilities are equipped with modern security measures such as 24/7 video surveillance and gated access. Our goal is to make storage a smooth, stress-free process, providing resources like packing tips and moving guides to help our customers stay organized. At Storage Rentals of America, we are more than just a place to store belongings; we are a partner in achieving peace of mind through efficient and reliable storage solutions.

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Storage Rentals of America

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Storage Rentals of America hiring Call Center Agent - Remote • Remote (Work from Home) | Himalayas