Software Support Manager

Storable is looking for a Software Support Manager to provide strategic leadership, coaching, and operational expertise to the NewBook product support team. The role involves managing large-scale inter-company projects, driving alignment and successful execution across multiple teams and stakeholders.

Requirements

• Proven leadership capability and experience leading customer support teams;
• Demonstrated ability to develop and execute a team strategy focused on growth and scale;
• Exceptional customer service and team engagement skills, with a focus on delivering excellent service outcomes and satisfaction;
• Previous experience in leading, coaching and influencing a positive and supportive team culture;
• Strong analytical and problem solving skills;
• Ability to think and execute at both strategic and operational levels;
• Demonstrated self-motivation and self-discipline to work effectively in a fast-paced environment;
• Excellent written and oral communication skills;
• Proficient in: Microsoft applications (bonus points for in-depth knowledge of Excel), Google Applications, task management software (bonus points for Asana);
• In-depth knowledge of: SalesForce;
• All applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance;
• 401(k) match after 60 days, 100% vested after 1 year;
• Employer contribution to your HSA, plus an HRA to help offset your deductible;
• Instant access to flexible vacation;
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events;
• 8 hours of Rest, Relax, Recharge time to care for your mental health;
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops;
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively;
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment;
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed;
• Fertility care support options to help in your journey towards parenthood;
• Access to financial experts to help you make informed decisions and achieve your financial goals;
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply;