Philippines onlyScheduling Coordinator role is responsible for coordinating caregiver schedules, ensuring timely service delivery, and maintaining strong communication with both clients and staff. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about supporting quality care in the home.
Key Responsibilities
- Coordinate daily and weekly schedules for caregivers based on client needs, staff availability, and geographic location. Communicate schedule assignments and changes to caregivers and clients in a timely and professional manner.
- Respond promptly to last-minute callouts or changes, ensuring coverage and continuity of care.
- Maintain accurate records in the scheduling system and update client and caregiver profiles as needed.
- Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
- Provide excellent customer service to clients and families, addressing scheduling concerns and inquiries.
- Monitor caregiver attendance and punctuality and report any issues to management.
- Assist with onboarding new caregivers by scheduling orientations and initial shifts.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- 1-2 years of experience in scheduling, administrative support, or customer service preferably in home care, healthcare, or service-based industry.
- Experience with home care scheduling platforms (e.g., ClearCare/WellSky, AlayaCare, AxisCare).
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to multitask and remain calm under pressure.
- Bilingual abilities are a plus.
Work Schedule
Thursday 10PM-8AM, Saturday 11AM-9PM, Sunday 5PM-3-30AM P.S.T
Thursday shift → Friday 1 PM – Saturday 11 AM
Saturday shift → Sunday 2 AM – 12 NN
Sunday shift → Monday 8 AM – 6-30 PM
United States
IN, PH + 1 more
Indonesia only