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IT Implementation Coordinator

CallTek, Inc. is a global leader in providing innovative, white-label technical support services for technology operators and service providers in industries like hospitality and healthcare.

Staff4Me

Employee count: 5000+

Philippines only

Responsibilities

  • Collaborate with other IT professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly.
  • This includes researching and staying informed about new technologies and trends in the IT industry, and determining how they can be applied to the organization's systems.
  • Test systems to ensure they are functioning correctly, troubleshoot and resolve any issues that arise, and maintain systems to keep them running smoothly.
  • Participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs.
  • Propose initiatives and ensure hardware and software implementation that meets the client's operational needs.
  • Contribute to the project vision and breakdown, ensuring alignment with business objectives.
  • Identify and mitigate operational risks that may affect project timelines or deliverables.
  • Drive improvements and innovations to enhance the efficiency and effectiveness of project delivery.

Requirements

  • Minimum of 5 years of experience as a service desk lead, IT support, IT project coordinator, or DevOps leader.
  • An advanced level of English B2+/C1 is REQUIRED for this position.
  • Bachelor’s degree in systems Engineering or a related field.
  • Extensive knowledge and experience in technology solutions, system implementation, and end-user support.

Schedule: Monday to Friday, occasionally Saturday, during office hours (Colombian Time).

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Staff4Me

Learn more about Staff4Me and their company culture.

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Through groundbreaking technology and a commitment to unparalleled service, CallTek, Inc. is revolutionizing the white-label technical support industry. For over two decades, CallTek has established itself as a global leader, providing innovative solutions for technology operators and service providers across a multitude of sectors, including hospitality, healthcare, multi-family residences, and large-scale arenas. The company's forward-thinking approach is centered on creating seamless, scalable, and secure support infrastructures that empower clients to focus on their core business growth. At the heart of CallTek's innovation is its proprietary technology, such as the Odyssey CX platform, which leverages artificial intelligence and natural language processing to deliver deep customer insights and enhance service quality in real-time. This, combined with a proactive methodology for issue prevention and advanced reporting, ensures that potential problems are identified and resolved before they can impact service, guaranteeing exceptional connectivity and customer satisfaction.

CallTek's technological prowess is further demonstrated by its robust and secure infrastructure, including a proprietary 20,000-mile fiber optic 'Super-Loop' between Asia and the United States. This self-healing ring, protected by SDWAN technology, provides a private cloud network for secure data hosting and accessibility, offering clients peace of mind and business continuity in the face of any disaster. With a global team of over 10,000 skilled professionals managing more than 20,000 buildings and one million enterprise network appliances, CallTek's reach is extensive. The company's team members hold numerous industry-specific certifications and are adept at supporting a wide array of enterprise platforms. This dedication to technical excellence and innovation has positioned CallTek as the trusted partner for businesses that require reliable, secure, and intelligent support solutions to keep their operations moving forward.

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Staff4Me

Company size

5000+ employees

Founded in

2004

Chief executive officer

Danny Wu

Employees live in

View company profile

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