Product Support Manager- Deltek Vantagepoint

Overview

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

AI and Innovation

At SSOE, we don’t just talk about the future, we build it. As a leader in industry AI adoption, we empower our team to work smarter by providing responsible access to the industry leading AI Large Language Models, vibe-coding platforms, and securely integrating advanced tools into every role. From day one, you’ll receive the training and support needed to leverage AI as a core tool for enhancing productivity, sparking creativity, and streamlining complex workflows.

Responsibilities

The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Coaches, directs, coordinates, facilitates and supervises section personnel including system administrators, support staff, and implementation team members. This includes all employment and employee relations activities.
• Oversees the end-to-end configuration, and optimization of Deltek Vantagepoint ERP system, ensuring alignment with organizational business processes and strategic objectives across all modules including Accounting, CRM, Project Management, Resource Management, and Vantagepoint Payments.
• Manages system setup and activation tasks including user account creation, role-based security configuration, fiscal year setup, multi-currency management, and organizational structure configuration to ensure proper system functionality and data integrity.
• Ensures data migration, integration, and system conversions are executed accurately, including transfers from legacy systems (e.g., Deltek Vision), while maintaining data integrity, minimizing downtime, and implementing data cleanup and optimization procedures.
• Develops and implements comprehensive training programs for end-users across all departments, ensuring proficiency in system functionality, workflow automation, and best practices. Collaborates with the Training and Development Department to create training materials and facilitate user adoption.
• Establishes and maintains system security protocols, including role-based access controls, multi-factor authentication, password policies, audit trail monitoring, and compliance with industry standards and regulatory requirements (e.g., DCAA compliance for government contractors).
• Coordinates with cross-functional teams including IT, Finance, HR, and Project Management to understand ERP requirements, implement system enhancements, develop custom workflows, and ensure seamless integration with other business applications (e.g., Microsoft Outlook, QuickBooks Online, Deltek integrations).
• Monitors system performance, conducts readiness assessments, manages system updates and upgrades, and troubleshoots technical issues to ensure optimal system availability and functionality. Acts as primary liaison with Deltek support and external consultants.
• Develops and deploys custom reports, dashboards, and key performance indicators (KPIs) to provide real-time insights into firm performance, project health, resource utilization, financial metrics, and operational efficiency using Deltek Dela AI capabilities.
• Manages system change control processes, tests new features and configurations, and implements improvements to enhance automation, reduce operational costs, and increase project efficiency and profitability.
• Oversees project management and resource planning functionality within Vantagepoint, ensuring proper configuration of project scheduling, budgeting, time tracking, expense management, billing, and invoicing workflows.
• Identifies system utilization gaps, optimization opportunities, and areas for process improvement. Develops and implements strategies to maximize ROI and achieve performance targets including increased project visibility and improved cash flow.
• Responsible for section employee relations activities with the assistance of the Human Resources Department.
• Job may require use of AI or similar digital technology including Deltek Dela to perform the job function.
• Travel required.

Qualifications

What You Will Bring:

• Bachelor or Master´s Degree in Information Systems, Business Administration, Computer Science, or related field
• Minimum of ten (10) to twelve (12) years related experience in enterprise software administration and implementation
• Deltek VantagePoint exprienced is required
• Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support operations.
• Ability to define and standardize firm-wide business processes and translate them into ERP configuration and governance.
• Strong understanding of project accounting / professional services operations /resource planning and project health metrics
• General exprience related to this management position such as ERP security administration / reporting & analytics / integrations & data management / change control / release management / demonstrated experience supporting environments with compliance requirements

What We Bring:

• • A hybrid or fully remote work schedule option for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
  • Competitive Salary: $120k - $180k / year depending on location, education, experience, and certifications.
  • Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
  • Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This senior associate-level role will allow you to become a shareholder of SSOE.
  • Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.

Additional Perks Offered:

• A collaborative and supportive culture, where you will be encouraged to bring new ideas and interact with our people in Mexico, US and India.
• As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• SSOE Employees Clubs. Participation in various type of activities to foster a sense of community: volunteering, family and holiday events, Diversity, Equity, and Inclusion programs.
• Recognition and Rewards, the company values its employees’ contributions and regularly recognizes and rewards their hard work through attractive incentives.