Director, Operations Business Architect - PA202503183

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Director, Operations Business Architect

About the Role

SS&C Technologies is seeking a highly skilled and strategic Director of Operational Business Architecture to execute strategic operational enhancements and process improvements across the Retirement Solutions Division. This role will serve as a key liaison between Operations, Product, and Transformation teams, ensuring seamless collaboration and alignment of business strategies. The Director will lead initiatives to standardize SOPs, mitigate operational risks, and enhance end-to-end process efficiency, particularly within Intermediary & Onboarding strategies and release activities.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

• Act as the primary liaison between Operations and Product & Transformation teams, ensuring alignment on process improvements and business objectives.

• Lead end-to-end operational reviews, including process enhancements, identifying areas for increased efficiency and risk mitigation.

• Develop, standardize, and govern Standard Operating Procedures (SOPs) to enhance operational consistency and compliance.

• Drive initiatives to optimize workflow efficiency, reduce risk, and improve service delivery.

• Oversee all release activities, ensuring operational impacts are assessed, risks are mitigated, and teams are prepared for changes.

• Utilize data-driven insights to support decision-making and performance optimization.

Required Experience

• Bachelor’s degree in Business, Operations Management, or a related field (Master’s degree preferred).

• 10+ years of experience in operations strategy, process improvement, or business architecture within financial services or a related industry.

• Strong understanding of operational risk management, process standardization, and efficiency optimization.

• Proven ability to lead cross-functional teams and drive large-scale process improvements.

• Expertise in business process modeling, Lean Six Sigma, and other operational frameworks.

• Experience collaborating with Product and Transformation teams to implement process enhancements and system changes.

• Excellent analytical, communication, and stakeholder management skills.

Join SS&C, where innovation meets global opportunities. Click here to apply.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.