AI and Automation Support Architect -PA2025062004

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: AI & Automation Architect {Support Architect}

Locations: Remote | Missouri

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few. SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

As an Ai and Automation Support Architect, you willbe responsible for providing day-to-day support, troubleshooting, and enhancements for automation solutions across the organization. You will work under the guidance of the Automation Support and Operate Manager to ensure the stability, efficiency, and continuous improvement of deployed automation processes. This role is ideal for someone with a passion for problem-solving, strong technical acumen, and a collaborative mindset.

Monitoring and Troubleshooting:

• Monitor automated processes and system health using tools such as Blue Prism and Chorus.

• Proactively identify and troubleshoot automation issues, providing timely resolutions and escalating when needed.

Incident Resolution:

• Support the incident management process by resolving assigned tickets within SLA.

• Log, categorize, and document incidents, working with relevant teams to ensure closure and root cause analysis.

Automation Enhancements:

• Assist in maintaining and updating automation scripts and workflows to improve performance and reliability.

• Apply patches and updates under the direction of the manager and collaborate on system upgrades.

User Support:

• Provide first-level technical support to end-users of automation solutions.

• Guide users through standard troubleshooting steps and document common resolutions in the knowledge base.

Collaboration and Handover Support:

• Work closely with the Build/Develop teams to ensure successful transition of automations into production.

• Provide feedback on failure points or improvement opportunities from a support perspective.

Documentation and Reporting:

• Maintain and update technical documentation, including runbooks, FAQs, and support procedures.

• Contribute to incident and performance reports by supplying key technical details and status updates.

Continuous Learning:

• Stay current on updates and features in automation platforms and monitoring tools.

• Participate in training sessions and team knowledge-sharing activities.

Key Skills:

• Hands-on experience with automation tools such as Blue Prism (Must Have) and Chorus (or similar platforms).

• Working knowledge of Python for automation, scripting, log parsing, or diagnostics.

• Familiarity with Jira, ServiceNow, or other ticketing/support systems.

• Basic to intermediate skills in SQL/PostgreSQL for querying logs and data sets.

• Exposure to API integrations and ability to support monitoring/reporting enhancements.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to follow structured processes and document support activities clearly.

• Team-oriented mindset with a proactive and continuous improvement approach.

What you will Bring

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).

• 2–4 years of experience in a technical support or automation developer role.

• Experience supporting or developing automation solutions within an enterprise environment.

• Proficiency in Python for scripting and automation support tasks.

• Blue Prism Foundation Certification (strongly preferred but not required).

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.