Engineering Manager - Site Reliability

Description

Sprout Social is looking to hire an Engineering Manager to support our Core SRE team building out our Kubernetes infrastructure.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.

What you’ll do

• Build a high functioning, well-motivated engineering team and steer them to iteratively deliver quality results.
• Leverage your experience in building and maintaining secure, reliable Kubernetes clusters to power the next generation of Sprout experiences.
• Guide the team through complicated product and technical road maps, and partner with cross-functional and engineering leaders to align on the strategy for your team and support its execution.
• Grow your team of SREs with effective feedback, coaching, and career development.
• Work directly alongside the team by providing code reviews, upholding development standards, and guiding the team’s architecture and technical vision.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can capably help a team to solve hard problems, and push them to learn from and teach each other, we'd love to talk with you!

The minimum qualifications for this role include:

• 5+ years of experience developing and supporting infrastructure in a production environment
• 2+ years of experience managing infrastructure teams
• Familiarity with Kubernetes concepts

Preferred qualifications for this role include:

• Experience working with IaC and Config Management for automation such as Terraform, CloudFormation, Ansible, and/or Chef
• Experience building and scaling infrastructure in a cloud environment such as AWS

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies, and how our infrastructure supports them.
• Start to build relationships with the team and stakeholder squads across Engineering.
• Learn Sprout's management practices and tools.
• Start 1:1s with everyone on the team and continue building relationships.
• Provide regular technical guidance and feedback through code reviews.

Within 3 months, you’ll start hitting your stride by:

• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Help the team shape the technical roadmap for long term success.
• Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guide your team through and contribute to the successful launch of a major, cross-organizational feature
• Understand the business goals and help the team balance technical debt, vulnerability remediations, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Own performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Have development plans in place for your team and hold them accountable.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $186,560(min) to $233,300 (mid) to $279,840 (max) USD annually
• Zone 2 (All other US States): $169,600(min) to $212,000 (mid) to $254,400 (max) USD annually

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.