Product Support Engineer - Remote

Ambitious cloud companies all over the world trust Sprinto to power their security compliance programs and sprint through security audits without breaking their stride.

Sprinto

Employee count: 201-500

India only

Apply now

Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees & more than hundreds of customers across 25+ countries. We are funded by top investment partners & have raised 11.5M USD.
The RoleWe are looking for a Senior Product Support Engineer to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed.

Responsibilities

Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage.
Deliver prompt, high quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto.
Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement.

Requirements

1-3 years of relevant work experience in Customer or Technical Support in SaaS.
Excellent written and verbal communication in English
Proficient in technical troubleshooting, especially with cloud, integrations & API
Familiarity with the basics of Cloud infrastructure providers & Change management solutions
A calm and patient demeanor, especially when faced with challenging customer interactions.
Bachelors/Engineering Degree preferred
Experience working with Freshdesk is a bonus.

Benefits

Remote First Policy
5 Days Working With FLEXI Hours
Group Medical Insurance (Parents, Spouse, Children)
Group Accident Cover
Company-Sponsored Device
Education Reimbursement Policy

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

Optimize my resume Craft my cover letter

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Optimize my resume Craft my cover letter

Apply now

Please let Sprinto know you found this job on Himalayas. This helps us grow!

Apply now

Please let Sprinto know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jun 03, 2024

Posted on

Apr 04, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Product Support Engineer Product Support Specialist Remote Support Specialist Support Engineer Technical Support Engineer

Skills

Customer Support Technical Support SaaS Cloud Technology Communication Skills API Development Troubleshooting Freshdesk Compliance Management Integration Change Management

About Sprinto

Learn more about Sprinto and their company culture.

View company profile

Sprinto is in the business of security compliances for cloud companies.

Ours is a platform that works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard.

By raising the bar on security, Sprinto ensures continuous compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence.

After all, demonstrating a commitment to good security practices is one of the highest leverage things any cloud company can do to prove that they are built for big things.

Hundreds of fast-growing cloud companies trust Sprinto to manage security compliances and audits:

Founders love it because Sprinto gets them compliant fast. This helps them show product maturity and business legitimacy – a baseline for unlocking large deals.
Engineers love it because Sprinto integrates seamlessly with systems. And because automation frees them to focus on the things they love – building exceptional products.
Auditors love it because Sprinto produces the exact evidence they need to attest your company, saving them a great number of hours and effort collecting documents.

Sprinto: In numbers

Founded in 2020
Team size 130+
Funding raised 11.5M USD (2022)
15 Compliances supported
20 Audit partners
Reach 25+ countries

Tech stack

Learn about the tools and technologies that Sprinto uses to build, market, and sell its products.

View tech stack

Node.js

Next.js

JavaScript

HTML5

CSS 3

GraphQL

VWO

Twitter Ads

Google Tag Manager

Amazon EC2

Amazon CloudFront

27 more

Sprinto employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Sprinto.

View benefits

Disability insurance

Group Accident Cover.

Life insurance

Group Term Life Insurance.

Learning and development budget

Education reimbursement policy.

Healthcare benefits

Group Medical Insurance (Parents, Spouse and Children).

View Sprinto's employee benefits

Apply now

Please let Sprinto know you found this job on Himalayas. This helps us grow!

Apply now

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

Optimize my resume Craft my cover letter

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.