United States onlyPlease note: we are currently at capacity for this role. However, we'd still love to connect with you! By applying to this role, you will be added to our waitlist. We will contact you as soon as we need more mentor support in this role .
The Opportunity
Springboard is launching several new university partnerships this year and thus looking to build out our course talent community to support!
We are looking to hire a TA who is an experienced data analytics professional and is passionate about supporting students to learn the content covered in our curriculum.
TAs provide support via emails to help students progress in the curriculum by answering quick-stop questions.
Please reach out to us with any questions to [email protected]
Responsibilities:
- Respond to students within 24 hours(if you notice increased student demand, please let us know)
- Provide high quality responses to student questions and technical/curricular review requests in the form of email to help students unblock themselves
- Notify the Springboard team of planned breaks and vacations at least 1 week in advance
Expectations:
- Knowledgeable about the Data Analytics Curriculum
- Available to answer subject matter questions and provide feedback/troubleshooting on student exercises, projects and other curriculum related elements via email
- Able to commit around 5 hours per week - the team will re-evaluate the weekly need as the course progresses
- Empathetic, kind, polite and have excellent written communication skills
- Patient and take your time to understand the intent of the student when they reach out, analyze their issue and further adapt to the situation depending on the dynamics of the interaction
- Able to demonstrate interest in the student's success
- Proficient with and able to explain usage of tools covered in the data analytics curriculum
- Effective at guiding learners through content, as well as troubleshooting and responding to technical questions; sharing screens/control as necessary to facilitate guidance
- Great at time management and prioritizing important elements at times of high TA demand
- Become familiar with other student support channels and are able to direct the student to the appropriate channel if relevant (e.g. the career coach for career related questions or the job guarantee)
After you apply:
- We will reach out to shortlisted applicants within 1 week of application date to schedule an interview
- We will then proceed with onboarding the selected candidate
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
