ServiceNow Implementation Consultant SAM Pro - W2

ServiceNow Implementation Consultant (SAM Pro & HAM)

Job Overview: Seeking an experienced ServiceNow Consultant to implement and integrate Software Asset Management (SAM Pro) and Hardware Asset Management (HAM) modules. Leverage agentic AI to enhance automation and decision-making in asset management processes.

Key Responsibilities:

• Implement and configure SAM Pro and HAM in ServiceNow.
• Assess and optimize asset management processes using agentic AI for automation.
• Configure license compliance, reclamation, and lifecycle tracking.
• Integrate with discovery tools (SCCM, JAMF) and normalize asset data.
• Build workflows, reports, dashboards, and SAM publisher packs.
• Use agentic AI to automate software reclamation and hardware lifecycle tracking.
• Document processes and train internal teams.
• Collaborate with IT, procurement, and compliance stakeholders.

Required Qualifications:

• Hands-on ServiceNow experience with SAM Pro and/or HAM.
• Knowledge of software licensing, discovery tools, and IT asset lifecycle.
• Experience with integrations (SCCM, JAMF, Tanium, Flexera, or Snow).
• Familiarity with CMDB and data models.
• ServiceNow certifications (CIS SAM, CIS HAM, ITAM, or ITSM) preferred.
• Strong communication and documentation skills.

Preferred Qualifications:

• Experience with ServiceNow Discovery, ITOM, and integration hubs.
• Familiarity with agentic AI applications in ITAM/ITSM.

All your information will be kept confidential according to EEO guidelines.