Strategic Account Manager

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

Our Strategic AccountManager(SAM) is responsible fora bookof businessthatamountstoapprox.20-30existingclients.TheSAMroleistohelpourclients continually drivevalue from their investments in Sphera’s technology/expertise and to makesuretheseaccountspositivelyviewSphera.

The SAMis responsible for building lasting relationships and renewing their clients (annual software service fee, content and services sustainment) onmultiyearagreements.SAM’sarealso responsible for identifying upsellandcross- sellingopportunities(whitespace)intheirassignedaccounts,supporting/facilitating requests for additional services,andconsulting.Therolewill reportintotheVicePresident,Account Management.

Primary measures of performance willbe individual SAM’s net retention rate across their book of business, which includes growth.

Key Activities/Objectives

• Manage and negotiateclient renewals.

• Establish strategic businessreviewswith clients.

• Facilitatethe client engaging with Sphera’s consulting team.

• Identify opportunities in these accounts and facilitate theupsell and cross-sellof other modules, software offerings,services.

• Identify clients atrisk and resolve client issues.

• Support clients attending Sphera events.

• Foster strong relationship across multiple client teams.

• Establish clients as references.

• Manageallsystemrecordsthat need completing aspartoftheprocess (i.e. Salesforce entries andSharePoint).

• Collaborate witha broadsetof Sphera colleagues to establish and maintain clientsatisfaction.

Key Skills andAttributes

• Highly motivated,resilient,and results-oriented.

• Self-disciplined with good timemanagement and organizationalskills,abletoworkindependentlyandtowardscommongoalsina group sales environment.

• Ability toworkthe SaaS software renewal cycle ina business-to-business environment.

• Excellent relationship and interpersonal skills.

• Goodlistening and comprehension for a clear interpretation ofthe clients needs.

• Ability to indetinfy client challenges and opportunities to expand Sphera’s footprint.

• Confident using SaaS technology and apps, ability tolearnnew applications.

• Ability totravel domestically and internationally.

Preferred Qualifications

• Experience in accountmanagement,sales or customer success management in the Software industry.

• Demonstrable knowledge of account planning, prospecting, opportunity progression and closing.

• Confident presentation and negotiation skills.

• IT literate, Office 365 and Salesforce CRM.

Pay:

Commensurate with relevant qualifications and experience

Benefits:

• Medical, Dental, and Vision Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Retirement Plan with Company Match

• Life and Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• Paid Time Off and Holidays

• Flexible Working Schedule

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.