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SpellbookSP

Customer Support Specialist

Spellbook is the most complete AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide.

Spellbook

Employee count: 11-50

Canada only

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Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Spellbook is seeking a Customer Support Specialist to provide outstanding support to its valued customers.

Requirements

  • 2+ years of experience in a technical support or customer support role.
  • Proficiency with support tools such as Intercom and Slack.
  • Exceptional written and verbal communication skills.
  • Strong problem-solving skills with meticulous attention to detail.
  • Ability to stay calm, patient, and empathetic when assisting customers.
  • Experience with real-time customer interactions through email, calls, and chat.
  • Comfortable working in a fast-paced, dynamic startup environment.
  • A proactive approach to improving customer support processes.

Benefits

  • Company-paid group benefits
  • Generous time off policies
  • Monthly paid meals
  • Annual wellness allowance
  • Parental leave top-ups
  • Competitive stock option grants

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Spellbook

Learn more about Spellbook and their company culture.

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Spellbook is the most complete AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide. This innovative legal software startup develops a generative artificial intelligence contract drafting tool specifically designed for lawyers. By utilizing advanced technology, such as OpenAI's GPT-4 and various large language models (LLMs), Spellbook enhances the contracting process, enabling transactional lawyers to draft and review contracts 10 times faster than traditional methods.

Spellbook integrates seamlessly within Microsoft Word, allowing legal professionals to work in an environment they are already familiar with. The software offers features that include redlining contracts, suggesting edits, and providing quick answers to complex legal questions. It helps firms increase efficiency, enhance client interactions, and focus on the aspects of legal work that they are most passionate about. Backed by a commitment to privacy and compliance with international regulations, Spellbook serves law firms in over 50 countries and has been recognized as an essential tool for modern legal practices.

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Spellbook

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