Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Spellbook is seeking a Customer Support Specialist to provide outstanding support to its valued customers.
Requirements
- 2+ years of experience in a technical support or customer support role.
- Proficiency with support tools such as Intercom and Slack.
- Exceptional written and verbal communication skills.
- Strong problem-solving skills with meticulous attention to detail.
- Ability to stay calm, patient, and empathetic when assisting customers.
- Experience with real-time customer interactions through email, calls, and chat.
- Comfortable working in a fast-paced, dynamic startup environment.
- A proactive approach to improving customer support processes.
Benefits
- Company-paid group benefits
- Generous time off policies
- Monthly paid meals
- Annual wellness allowance
- Parental leave top-ups
- Competitive stock option grants
