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SpellbookSP

Customer Success Manager (UK)

Spellbook is the most complete AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide.

Spellbook

Employee count: 11-50

United Kingdom only

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Spellbook is seeking a proactive Customer Success Manager (CSM) to drive success for its mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.

Requirements

  • 2–3 years of customer success, account management, or sales experience in a SaaS startup
  • Proven success managing mid-market and enterprise accounts
  • Strong sales acumen and objection-handling skills
  • Excellent communication and relationship-building abilities
  • Experience creating QBRs and email campaigns to engage customers
  • Data-savvy, able to generate insights and demonstrate ROI
  • Problem-solving skills for technical challenges
  • Adaptability and independence in a fast-paced startup environment
  • Familiarity with HubSpot and Stripe

Benefits

  • Group benefits for you and your family
  • Mental health support
  • Time off policies
  • Monthly paid meals
  • Annual wellness allowance
  • Parental leave top-ups
  • Stock option grants

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Spellbook

Learn more about Spellbook and their company culture.

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Spellbook is the most complete AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide. This innovative legal software startup develops a generative artificial intelligence contract drafting tool specifically designed for lawyers. By utilizing advanced technology, such as OpenAI's GPT-4 and various large language models (LLMs), Spellbook enhances the contracting process, enabling transactional lawyers to draft and review contracts 10 times faster than traditional methods.

Spellbook integrates seamlessly within Microsoft Word, allowing legal professionals to work in an environment they are already familiar with. The software offers features that include redlining contracts, suggesting edits, and providing quick answers to complex legal questions. It helps firms increase efficiency, enhance client interactions, and focus on the aspects of legal work that they are most passionate about. Backed by a commitment to privacy and compliance with international regulations, Spellbook serves law firms in over 50 countries and has been recognized as an essential tool for modern legal practices.

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Spellbook

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