Tenant Services Associate

Job Overview:

The Tenant Services Associate / Virtual Assistant is responsible for managing daily tenant service requests, ensuring timely tracking, coordination, and resolution. This role supports operational efficiency by serving as a centralized point of intake and communication for tenant-related concerns, while maintaining high service standards and clear visibility across requests.

Job Details:

• Work Set-up: Work from Home
• Schedule: Monday to Friday | 8:00 AM – 5:00 PM EST – 9 PM to 6 AM Manila time
• Holiday: Philippine Holidays

Responsibilities:

• Monitor and manage inbound tenant requests across multiple channels, including:

o Landport work tickets

o Shared maintenance email inbox

o Daytime customer service phone line (subject to technical feasibility)

• Log, track, and route tenant requests to building engineers, vendors, or internal teams as appropriate

• Coordinate follow-ups to ensure requests are scheduled, documented, and fully closed

• Maintain clear, professional tenant-facing communication, including confirmations, status updates, and follow-ups

• Support tenant onboarding and engagement, including assistance with Landport usage and maintenance of accurate tenant contact information

• Expand reporting and visibility on tenant requests to identify recurring issues, track response times, and highlight portfolio-wide trends

Qualifications:

• Minimum of 2 years’ experience in customer service, administrative support, or ticket-based/work order management roles

• Strong written and verbal English communication skills

• Experience working in fast-paced operational environments and managing multiple requests simultaneously

• Exposure to real estate, property management, or lease administration is an advantage

• Experience using Landport or similar property management systems is a plus (training will be provided)