Philippines onlyThe Procurement Analyst provides structured customer service discipline to client’s procurement workflow. This role supports the Perth operations team by preparing and maintaining accurate purchase orders, coordinating with suppliers, tracking deliveries, and ensuring strict adherence to client’s documented processes. The position involves regular communication with suppliers but does not include direct customer interaction. Strong written and spoken English is essential to ensure clear, professional, and accurate communication at all times.
Job Details:
Work Arrangement: Work from home until further notice (Must be willing to travel to Pampanga, Makati, and Quezon City for client visits as required)
Schedule: Monday to Friday I 4:00 PM to 1:00 AM (Manila Time)
Holiday: Follows Western Australia Public Holidays
Responsibilities
Service Delivery and Communication
- Communicate clearly and professionally with suppliers to request quotations, confirm pricing, obtain order updates, and clarify procurement details.
- Respond promptly and accurately to internal queries from the Perth operations team.
- Maintain consistent customer service standards across all written and verbal communication.
Purchase Order Processing and Data Accuracy
- Prepare, update, and maintain purchase orders within client’s systems, ensuring accuracy in pricing, quantities, descriptions, and lead times.
- Maintain complete and organised documentation for each transaction.
- Ensure all data entered aligns with client’s procurement standards and documentation requirements.
Process Adherence and Compliance
- Follow client’s procurement workflows and SOPs precisely as documented, without deviation.
- Ensure all activities comply with audit, compliance, and quality requirements.
- Escalate issues promptly when information is incomplete, inconsistent, or falls outside standard processes.
Supplier and Logistics Coordination
- Request and confirm supplier quotations, order confirmations, and delivery information.
- Record dispatch details, freight notes, tracking information, and changes to estimated delivery dates.
- Proactively notify the Perth operations team of delays, discrepancies, or exceptions.
Quality Assurance
- Perform routine quality checks to confirm data accuracy and documentation completeness.
- Support internal and external audits by providing accurate and timely documentation when requested.
Administrative Support
- Prepare internal reports, summaries, and status updates as required.
- Provide administrative assistance to the Operations Lead to support procurement workflow efficiency and consistency.
Qualifications
- Qualification in business administration, supply chain, commerce, or a related field is preferred but not mandatory.
- Experience in customer service, procurement support, back-office operations, or a BPO environment is preferred.
- Experience supporting international clients, particularly Australian organizations, is an advantage.
- Excellent written and spoken English; this is mandatory.
- High level of accuracy in data entry, spelling, grammar, and record keeping.
- Ability to manage multiple tasks within a structured, service-oriented workflow.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Comfortable working within detailed SOPs and clearly defined processes.
Personal Attributes
- Clear and professional communicator with strong command of English.
- Reliable, detail-focused, and disciplined in work habits.
- Team-oriented with a strong internal service mindset.
- Proactive in identifying issues, seeking clarification, and escalating when necessary.
- Willing to learn client’s systems and consistently apply PGO2 operational standards.
