SoundHound Inc.SI

Senior Automation Engineer, AIOps

SoundHound AI Inc. is a leader in voice AI technology, offering innovative solutions that enhance customer experiences through personalized conversational interfaces across various industries.

SoundHound Inc.

Employee count: 201-500

Salary: 115k-135k USD

United States only
Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

This is a remote position (must live in Central US time zone) that will support Mastercard’s OCC (Operations Command Center) by developing and delivering high-value automations that reduce manual workload, improve incident resolution, and enhance operational efficiency.

In this role, you will:

  • Lead the design and development of automation solutions using IPcenter and IPautomata modules.

  • Partner with Mastercard OCC leads to identify and deliver value-driven automations.

  • Build solutions that:

    • Enhance event correlation.

    • Reduce escalations to higher-tier support.

    • Improve first-call resolution rates.

    • Cut down customer-facing incidents by 50%.

    • Achieve 90% incident resolution at the OCC level.

    • Enable automated problem remediation.

  • Apply CSI’s best practices and leverage automation libraries to fast-track development.

  • Mentor and guide Mastercard teams on automation design and delivery.

We would love to hear from you if:

  • You have a bachelor’s degree in Computer Science, Engineering, or a related field.

  • You have 5+years of experience with relevant technologies.

  • You have experience leading automation in large-scale IT infrastructure environments.

  • You have deep knowledge of IPcenter, IPautomata, and automation frameworks.

  • You have strong skills in Python, PowerShell, Ansible, and system scripting.

  • You have solid understanding of networking, virtualization, and cloud technologies.

  • You have experience with Jira, ServiceNow, and RESTful API development.

  • You have familiarity with configuration management tools (e.g., Puppet, Chef).

  • You have exposure to cognitive automation is a plus.

  • You have excellent problem-solving, analytical thinking, and communication skills.

  • You have a flexible mindset with a can-do attitude and eagerness to learn.

This position is available for remote work across the Central timezone in the United States. Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $115,000 - $135,000plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 115k-135k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About SoundHound Inc.

Learn more about SoundHound Inc. and their company culture.

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At SoundHound AI Inc., we are redefining how brands interact with their customers through revolutionary voice AI solutions. Established in 2005, our company aims to voice-enable various products and services across multiple industries, including automotive, hospitality, retail, and customer service. We believe that voice AI should not only improve efficiency but also create engaging and personalized customer experiences.

Our cutting-edge platform leverages proprietary technologies, such as Speech-to-Meaning® and Deep Meaning Understanding®, allowing us to deliver unparalleled conversational intelligence. This ensures that users receive accurate and quick responses, enhancing overall satisfaction and loyalty. The applications of our technology are diverse, spanning from in-car assistants to voice-enabling smart devices, and even optimizing restaurant operations. We are proud to partner with renowned brands, providing them with the tools to create unique voice experiences that resonate with their audience.

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SoundHound Inc.

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