Team Lead Customer Success - French speaking

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 - we invite you to be part of the solution!

Your mission:
Are you a people-person who thrives on helping others grow and succeed? Do you enjoy coaching, sharing your knowledge, and setting your peers up for success? This newly created role offers the opportunity to shape, guide, and support a team of Customer Success Managers in France & Spain. Reporting directly to the Senior Director of Customer Success, you’ll drive team performance through coaching, development, and clear accountability, while ensuring alignment with regional and global strategy. You’ll play a key role in building a strong CSM culture, enabling your team to deliver measurable impact for our customers. All of this while contributing to one of the most exciting industries in digitalisation — helping to make the internet a little bit safer, together with a highly driven team.

Here's how you'll make a difference:
• Lead, guide, and support a team of Customer Success Managers by driving performance through coaching, development, and accountability for key metrics (e.g. gross retention & net revenue retention)
• Clearly communicate the company vision, strategy, and goals within your team
• Collaborate closely with Sales, Marketing, and Partner leadership to ensure a cohesive regional strategy
• Spot knowledge gaps and training needs, setting your team up for success while identifying opportunities for process and tooling improvements (e.g. workflows, systems)
• Assess and gather data and trends to identify targeted strategies and actionable initiatives for the French & Spanish market
Represent the voice of the customer internally, ensuring customer insights inform product, process, and go-to-market strategies
• Cultivate advocacy by empowering your team to turn satisfied customers into brand champions

What makes you a great fit:
• 5+ years Customer Success experience in a fast-growing B2B SaaS company
• 2+ years leading Customer Success teams
• Curiosity and interest in applying AI within Customer Success
• Strong sense of ownership and personal accountability
• Empathetic and people-oriented, able to build trust-based relationships internally and externally while motivating and inspiring others
• Strong track record in customer engagement, retention, and expansion
• Naturally curious, asking questions to deeply understand customers’ goals and challenges
• Resilience and grit, with the aptitude to stay effective and solution-oriented in complex or uncertain situations
• Confident communicator and presenter, able to influence senior stakeholders and collaborate effectively across teams
• Happy to travel ~30% of the time for customer onsites and industry events
• Fluent in English and French; Spanish or Italian fluency is a strong plus
• Based in Paris or within a reasonable commute to our 9th arrondissement office to work closely with the local team.

What we offer*

• Work/Life balance: flexible hours, 33 vacation days

• Wellbeing and Financial support: Open Up, Corporate Discounts

• Coming together for moments that matter: annual company off-site, team events, local meet-ups

• And the list goes on: Learning & Development Allowance, Tech Equipment, Referral Bonuses, Dog Friendly HQ

*Perks and Benefits listed above are for full-time employees and can vary slightly by office location. These are just a sample; you’ll learn about more benefits offered during the interview process.

About Us
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.
Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!