United States onlysolidcore is looking for a full-time Client Experience Agent to join their CX Operations team. The ideal candidate is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. They will manage both phone and digital communications channels to deliver exceptional client support.
Requirements
- 6-12 months experience in client-experience or customer service role
- Excellent phone etiquette and ability to maintain a professional, friendly tone
- Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations
- Proficiency in using phone systems, chat platforms, and ticketing systems
- Strong interpersonal skills and a client-first attitude
- Growth mindset, with openness and willingness to support process and policy changes
- Exceptional written and verbal communication skills
- Problem solving aptitude with a passion for providing top-notch client service
- Quiet, professional work environment with reliable high-speed internet connection
- Resides within 25 miles of a [solidcore] studio in Central or Mountain Time Zone
- Willing and able to work a Tuesday to Saturday schedule
Benefits
- Monthly cell phone stipend
- 401k with employer match
- Health, dental, & vision insurance
- Flexible PTO
- Free drop in classes at [solidcore]
