L1 Support Engineer

Overview:

We are looking for a Workplace Engineer L1 to strengthen our IT Support team. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities:

User Support & Workplace

• Provide advanced first-line and second-line support for corporate workstations (Windows, macOS)

• Independently troubleshoot and resolve most workplace-related incidents without escalation

• Perform root-cause analysis for recurring workplace issues

• Restore and reimage operating systems after failures or performance degradation

• Install, configure, and maintain corporate software and endpoint security tools

• Support printers, peripherals, and workplace-related services

Access & Identity Management

• Manage user lifecycle processes (joiners, movers, leavers)

• Create and maintain user accounts in AD, Google Workspace, and other corporate systems

• Assign, review, and adjust access rights using predefined roles and policies

• Configure access to banking platforms, electronic document signing systems, and government or specialized portals

• Manage physical access control systems (issuing, replacing, updating, and deactivating access cards)

Equipment & Asset Management

• Own the full lifecycle of corporate equipment (procurement, deployment, reuse, decommissioning)

• Maintain accurate asset and inventory records (1C or equivalent systems)

• Coordinate equipment repair, replacement, and warranty processes

• Advise on workplace hardware standards and custom PC configurations

• Participate in procurement planning and vendor communication

Automation & Standardization

• Improve workplace support processes through standardization and documentation

• Contribute to automation of routine tasks using scripts, templates, or workflows

• Maintain and improve onboarding and offboarding procedures

• Participate in testing and rollout of new workplace tools and services

• Act as a point of knowledge escalation for L1 support engineers

Documentation & Collaboration

• Create and maintain workplace-related SOPs and knowledge base articles

• Document known issues, workarounds, and standard solutions

• Collaborate with L2, Infrastructure, and Security teams

• Coordinate with external vendors and service providers

Required Skills & Experience:

• Strong practical experience with Windows operating systems in a corporate environment

• Good understanding of endpoint security principles (antivirus, encryption, access control)

• Hands-on experience supporting macOS at workplace level

• Experience working with Active Directory (user and group management)

• Understanding of Group Policy basics

• Ability to work independently and take ownership of tasks

• English proficiency level B1 or higher

Nice to have:

• Basic Windows Server administration experience

• PowerShell or other scripting experience for automation

• Familiarity with MDM solutions (Intune, Jamf, or equivalents)

• Experience working with Jira and Confluence

• Basic networking knowledge (Wi-Fi, switches, VLANs)

• Familiarity with virtualization platforms (VMware, Hyper-V)

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

What we offer:

• Comprehensive Mental Health Programme

• Private insurance

• Sports program compensation

• Free online English lessons

• An additional 1 Day off and 4 Sick days per calendar year

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.