Monitoring System Engineer

Overview:

SOFTSWISS continues to expand the team and is looking for a Monitoring System Engineer. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

• The two main pillars of our workflow are:

  Responding to Events/Monitoring Alerts (L1/L2 tasks for certain system parts):

  • Offering on-duty service coverage, encompassing day and night on-call shifts.

  • Provide timely and effective solutions to technical problems reported by users.

  • Communicate clearly with users to understand their issues and provide updates on resolution status.

  • Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary.

  • Directing issues or queries to the relevant department as needed.

  • Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).

  • Creating detailed reports for all technical support incidents, including descriptions, resolutions, and timelines.

  Maintaining and Enhancing the Monitoring Systems:

  • Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions.

  • Setting up and adjusting the monitoring/observability systems for various teams.

  • Designing and tweaking alerts and dashboards to suit specific needs.

  • Refining alerts to reduce irrelevant notifications and increase their significance.

  • Enhancing dashboards for better clarity, understanding, and a more comprehensive view.

  • Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.

  • Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals.

  • Staying updated with the newest trends and best practices to continuously uplift our organization's monitoring capabilities.

Required Experience:

• Minimum of 3 years' experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer.

• Good understanding of Linux-like operating systems (Debian-based).

• Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes).

• Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API.

• Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL.

• English proficiency at an Intermediate (B1) level or higher. It's crucial to understand technical terminology related to our specific tech stack and to be able to interpret technical documentation.

Skills & Experience

Monitoring/observability tools (experience with at least two of the following)

Linux-like operating systems

Familiarity with

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.