NOC Engineer

• Monitor, investigate, and troubleshoot network incidents in PoPs and data centers.
• Identify and diagnose network issues accurately, escalating when necessary while maintaining clear communication with internal teams and leadership.
• Collaborate with senior engineers to resolve escalated infrastructure incidents and recommend improvements to enhance redundancy, capacity, and monitoring efficiency.
• Document incidents and maintain operational visibility using established ticketing and incident management systems.
• Participate in continuous learning, peer-to-peer training, and adopt operational best practices within a dynamic NOC environment.

Requisitos

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
• 5+ years of experience in a Network Operations Center or similar telecommunications environment.
• Strong understanding of networking protocols including TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS.
• Experience with Layer 2 and Layer 3 technologies such as Spanning Tree, EVPN, MPLS, RSVP, LDP, PPPoE, IPoE, TR069, 802.1x, and VPN.
• Familiarity with WAN and carrier-grade Ethernet/IP environments.
• Proficiency in ticketing systems and incident management processes.
• Excellent written communication skills for clear updates and escalations.
• Strong accountability, attention to detail, and commitment to resolving issues fully.