United States onlyWe are seeking a Client Support Specialist to join our team at Snappt. As a Client Support Specialist, you will be on the front lines helping our customers get the most out of their experience with Snappt. You will provide prompt responses to inquiries, deliver on-demand or live training with new customers, and manage all incoming questions about our platform.
Requirements
- 1-2 years in Customer Service or similar background
- Strong communication and presentation skills
- Ability to create and modify procedures in a rapidly growing environment
- Strong customer service skills for developing and maintaining long-term relationships with old and new clients
- Organizational skills to keep records for client accounts and maintain multiple accounts at once
- Written and verbal communication skills for maintaining good relationships with clients
- Problem-solving skills for identifying and addressing client concerns
- Passion for our product and core values
- Entrepreneurship, creative thinking
- Ability to analyze and interpret data
Benefits
- Remote work options
- Company-supported retreats and events
- Equal Opportunity Employer
- Annual Base Salary: $65,000
