Snappt is in need of an ambitious Client Support Specialist to join our evolving team to help us deliver our customer-centric approach through excellent customer service and training skills.
Requirements
- 1-2 years in Customer Service or similar background
- Strong communication and presentation skills
- Ability to create and modify procedures in a rapidly growing environment
- Strong customer service skills for developing and maintaining long-term relationships with old and new clients
- Organizational skills to keep records for client accounts and maintain multiple accounts at once
- Written and verbal communication skills for maintaining good relationships with clients
- Problem-solving skills for identifying and addressing client concerns
- Passion for our product and core values
- Entrepreneurship, creative thinking
- Ability to analyze and interpret data
- Experience in multifamily housing a plus
- Experience in SaaS (Software as a Service) is a plus
- Experience leveraging CRM platforms like Salesforce and ChurnZero a plus
