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The Agile Lead is a pivotal role in the successful development, delivery, and implementation of Smile’s healthcare interoperability platform to customers. As a strategic facilitator, systems thinker, and change agent in this role, the Agile Lead will have a deep understanding of agile and lean methodologies, practices and frameworks that will enable teams to deliver high-quality solutions efficiently and responsively.
Primary Functions
- Collaborate on the evolution of the product delivery framework which supports repeatable and scalable delivery patterns.
- Facilitate and champion agile frameworks, methodologies, practices and processes for cross-functional technical implementation teams.
- Provide coaching, development and facilitation of continuous improvement methods and practices.
- Support roadmap alignment and decomposition of initiatives.
- Support and facilitate cross-team synchronization using agile methods and rituals, primarily with Cloud Services, Implementations Development, and Technical Implementation.
- Promote a mindset focused on value delivery, continuous learning, and adaptability.
- Coach in the understanding and optimization of the flow of value, including a focus on reducing delays, improving handoffs and dependency management.
- Guide teams in capacity-based planning, using tools and methods that support sustainable delivery.
- Facilitate the removal of impediments and blockers proactively to maintain project momentum and productivity.
- Educate and coach teams and the broader organization on agile mindsets, practices, and frameworks through workshops and training sessions.
- Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
- Comply with the privacy, security and confidentiality policies.
Prerequisites
- 7+ years of experience in Agile delivery, with a focus on driving value in technical or software implementation environments
- Active agile practitioner certification (CSM, A-CSM, PSM, etc.)
- Experience facilitating development and delivery involving cloud infrastructure builds, platform implementations, and custom software development.
- In-depth understanding of modern cloud infrastructure concepts (AWS, Azure, Kubernetes) and familiarity with software deployment pipelines (CI/CD)
- Demonstrated ability to coordinate cross-functional technical teams in complex implementation scenarios.
- Excellent verbal and written communication skills and ability to engage effectively with technical and non-technical stakeholders.
- Proven ability to guide cross-functional teams in delivering high-impact solutions in dynamic, customer-facing environments.
- Healthcare technology experience or familiarity with healthcare interoperability (FHIR standards, clinical integration, EHRs), preferred.
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
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