United States onlySmartsheet is looking for an experienced Professional Services Sales Manager I, who will be responsible for supporting the sales process for the Smartsheet Professional Services portfolio,working closely alongside the Accounts sales teams to enable Smartsheet customers to gain the maximum value from their software investment. The Professional Services team ensures that Smartsheet customers and partners are successfully implementing innovative and effective Smartsheet solutions to meet their business goals.
You will be supporting the sales process for our Professional Services Sales team to maximize revenue growth and business-critical usage throughout the enterprise. You will be a key member of the extended sales team and will be expected to work closely with Account Executives and Client Service Directors on creating solutions for our customers and supporting the end-to-end sales cycle. In this role, you will effectively present and scope Professional Services offerings and capabilities to new prospects and existing customers. You will be responsible for supporting the Services Sales lifecycle from initial discovery to producing the recommended Scope of work.. You will work closely with the Sales team as a trusted advisor and business partner.
The right candidate will have strong business and technical acumen and a successful track record of presenting professional services solutions to business and IT executives, including the ability to translate client needs into appropriate Smartsheet solutions. Strong sales experience in a software and services environment with a proven track record of success is a must. This important role is part of the Professional Services Sales team.
Responsibilities:
- Lead the services pre-sales solution discovery process with the sales team to understand the customer’s business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope Smartsheet solutions
- Provide guidance to the Sales Engineering team for the most relevant demo or POC creation
- Lead all aspects of the Professional Services technical discovery process and, advise customers on preliminary solution architecture, and construct the Scope of Work related to the developed solution architecture
- Present project SOW’s and be an integral partner to the sales account team
- Aid the sales team in uncovering additional customer needs and opportunities
- Conduct yourself as the liaison of each project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
- Facilitate the transition, post engagement, from the Professional Services Team to Customer Success, if applicable
- Present Professional Services offerings to existing customers and new prospects
- Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers
- Other duties as assigned
Requirements:
- Five (5) years of business experience
- Minimum of 1 year of Project Management
- Ability to conduct customer workshops
- Ability to articulate and position the value proposition of the PS offerings
- Ability to assess and direct Customer needs to the appropriate PS offering(s)
- Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification
- Ability to persuade others through presentations and written communication
- Ability to develop solution architecture and scopes of work
- Ability to travel, as needed, up to 50%
- BS degree or equivalent, advanced degree highly desirable.
Perks & Benefits:
- HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
California & New York: $86,400 to $129,600
All other US States: $80,000 to $120,000
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
United Kingdom only
