Senior Business Analyst (Based in Danang or Hanoi, onsite)

About the Role:

We are seeking an experienced Business Analyst to join our team. This role requires excellent communication skills in both English and Vietnamese

Key Responsibilities:

• Work with stakeholders to gather, analyze, and validate business requirements within the banking domain (retail, corporate, digital, or core banking).
• Translate business needs into functional specifications, user stories, and workflows for development teams.
• Collaborate with product managers, solution architects, and developers to design effective solutions that meet business and regulatory needs.
• Perform gap analysis, impact assessment, and propose improvements to existing processes and systems.
• Support system implementation, including test case preparation, UAT coordination, and defect tracking.
• Act as a subject matter expert (SME) in banking processes, compliance, and customer journeys.
• Mentor junior business analysts and provide domain expertise to the team.
• Facilitate workshops, presentations, and training sessions for both business and technical audiences.

• Bachelor’s degree in Business Administration, Finance, Information Technology, or related field.
• 5+ years of experience as a Business Analyst, with at least 3 years in the banking/financial services domain.
• Strong understanding of banking products and processes (e.g., core banking, payments, lending, cards, digital banking).
• Hands-on experience with requirement elicitation, process modeling (BPMN, UML), and documentation tools.
• Familiarity with regulatory and compliance requirements in banking (e.g., AML, KYC, Basel).
• Excellent communication and stakeholder management skills.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Experience in Agile/Scrum environment is a plus.

Benefit:

• Fringe benefits (20 leave days/ Kindergarten & lunch allowance)
• Premium Healthcare Package, social insurance contribution
• Career/ performance evolution twice a year
• A flat organization (respect, teamwork, flexibility, transparency)
• 13th salary bonus/ competitive salary
• Cutting-edge technologies/ Scrum methodology/ Agile development
• Udemy/ LeAcademy/ English training course
• Great activities (Team Building, Company Trip, Weekly Happy Friday…)

SmartDev is a leading provider of global software solution. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland). 

SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value.  SmartDev brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.

SmartDev (https://smartdev.com/) offers tailor-made mobile apps and websites with the most popular frontend and back-end technologies. We are currently work with about 300 developers and with 2 offices in Danang City and Hanoi Capital.