Operations Analyst

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Mission:

The Operations Analyst will act as a proactive driver of Sleek’s FinTech operations, ensuring smooth product management, operational excellence, and continuous improvement of the Sleek Business Account (SBA). By combining strong operational insight with independent problem-solving and a focus on customer-centricity, the Operations Analyst will help build a best-in-class financial service experience.

Outcomes:

1. Operate independently with minimal supervision, managing assigned tasks and projects effectively across FinTech operations.
2. Document and track product requirements, customer feedback, defects, and project actions; maintain internal project management tools (e.g., RAID logs).
3. Own and deliver accurate weekly reporting on customer onboarding, transactions, revenues, and monthly active users (MAUs).
4. Identify operational issues and product defects, propose viable solutions, and coordinate timely resolution with relevant stakeholders.
5. Support transactional reconciliation activities, ensuring accuracy and consistency between banking data and Sleek’s internal records.
6. Gradually take ownership of increasingly complex operational and project management tasks to drive continuous improvement across the Sleek Business Account.

Requirements

• Bachelor’s degree in Banking, Finance, Engineering, or a related field.
• Minimum 2 years of relevant experience in Banking, Financial Services, FinTech, or Consulting.
• Knowledge of B2B payments, the FinTech industry, or financial operations is a strong advantage.
• Prior experience in a client-facing role.
• Excellent interpersonal and communication skills, with the ability to build strong relationships internally and externally.
• Strong team player who collaborates effectively and proactively contributes to team success.
• Hands-on experience in financial operations, including payments, reconciliation, and data analysis.
• Exposure to project management or Agile environments, including experience with requirements documentation and sprint cadences.
• Highly detail-oriented, with the ability to quickly analyze large datasets using Excel or Google Sheets and present findings clearly.

Benefits

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home 3-4 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, depending on location you’ll be able to access our pa flexi benefits scheme for home office equipment or health and fitness expenditure.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the Interview Process

1. Introductory Call & Career Overview: A 30-minute video call with a member of our HR team to discuss your application, explore your career background, and understand your expectations for the role.
2. Hiring Manager Interview: A 45-minute conversation with the Hiring Manager to assess your technical skills, experience, and alignment with the position.
3. Stakeholder Interview: A meeting with a member of the Operations team to evaluate your project management experience and ability to collaborate effectively with teams.
4. Behavioural Fit Assessment: A 30-minute discussion with a member of HR or the leadership team to explore your cultural fit and behavioural alignment with the company values.
5. Reference Checks & O&A Session: We will conduct brief reference checks via phone or video with the references you provide, followed by an opportunity to meet with our COO for a final discussion.