Customer Support Specialist

Who we are

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

Who we’re looking for

Main goal:

Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team.

Responsibilities:

• Handle and resolve all customers’ complaints and requests mostly in chat + emails;
• Analyse and assess customers’ needs;
• Deliver information about benefits of the products to turn potential customers into paid ones.

Requirements:

• At least 6 months of experience in Customer Support;
• Upper-intermediate English is a MUST;
• Excellent communication skills;
• High level of personal responsibility;
• Positive attitude :)

Nice to have:

• Interest in photography;
• Experience working with Photoshop and Lightroom;
• Knowledge in Zendesk;
• Experience in SaaS products
• Previous work during the evening hours

Work schedule in 2 shifts:

• Morning 7:00-16:00
• Evening 15:00-00:00

What we offer

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English, German, and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

What to expect when you apply

• An interview with our Talent Acquisition Specialist
• Professional interview
• Test task
• HR interview