Senior/Staff/Principal Service Designer (CMS)

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. The company is looking for a Senior/Staff/Principal Service Designer to lead strategy and planning to define service design engagements, conduct research, and implement changes to the components of a service.

Requirements

• Bias towards delivery and action
• Can take a systems thinking approach to changing how elements of an organization interact and influence one another
• Ability to plan, synthesize, and present research
• Ability to identify the best opportunities for service improvement through ideation and experimentation activities
• Know how to align policies, technology, infrastructures, and systems to drive meaningful outcomes for the business and users
• Ability to lead collaborative research and design activities, influence others, and build consensus
• Comfort working with technical and data workflows and systems, with enough fluency to collaborate effectively with engineering and data teams
• Ability to flex into product design activities (e.g., prototyping, interaction design, and collaborating closely with product and engineering teams to support delivery)
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA
• Healthcare FSA
• Health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year