Systems Administrator

Reports To: IT Lead, Operations Manager, or Director of Technology

About the Opportunity

Our staffing agency is recruiting on behalf of a leading marketing organization for a Systems Administrator responsible for managing user access, platform logins, digital systems, and day‑to‑day operational technology that supports B2B/ B2C IT activities. This role ensures that internal teams and external users have secure, reliable access to the tools and portals essential for operations across all verticals

Key Responsibilities

• Manage user accounts, permissions, and access controls across client portals, marketing platforms, internal systems and other systems.
• Administer and maintain digital platforms used for B2B/ B2C engagement, including login management, troubleshooting access issues, and ensuring system uptime.
• Monitor system performance, identify issues, and coordinate timely resolutions to minimize disruptions.
• Maintain documentation for system configurations, access protocols, and platform workflows.
• Collaborate with sales, marketing, operations, and client services teams to support platform needs and ensure smooth user experiences.
• Coordinate with third‑party vendors and platform providers for escalations, updates, and system enhancements.
• Support data integrity efforts, including backups, user audits, and compliance with security standards.
• Assist with onboarding and offboarding processes by managing user setup, permissions, and system access.
• Participate in system upgrades, integrations, and process improvements to enhance operational efficiency.
• Additional Issues assigned

Requirements

• 3–5+ years of experience in systems administration, platform administration, or digital operations.
• Strong understanding of user access management, authentication protocols, and system permissions.
• Experience supporting cloud‑based platforms, SaaS tools, or marketing technology systems.
• Ability to troubleshoot login issues, system errors, and user access problems.
• Strong communication skills and the ability to support both technical and non‑technical teams.
• Familiarity with security best practices and data protection standards.

Preferred Qualifications

• Experience in a marketing agency or B2C‑focused environment.
• Exposure to CRM, customer portals, analytics dashboards, or MarTech platforms (e.g., HubSpot, Salesforce, Adobe Experience Cloud).
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Administrator.
• Experience with SSO, MFA, or identity management tools.
• Active Directory, Entra ID, Intune Endpoint Security & PowerShell, Cybersecurity

Core Competencies

• Problem‑solving and analytical thinking
• Attention to detail and accuracy
• Clear communication and cross‑team collaboration
• Customer‑centric mindset
• Ability to manage multiple systems and priorities
• Adaptability in fast‑paced environments